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Forum Discussion
EX7500 Configuration when Router does not support 5GHz
Just purchased my EX7500 and updated to the latest Firmware Version V1.0.0.38_1.0.54 My Cable Modem is a Netgear CG3000v2 which only support only 2.4GHz Wifi Issues : The Status Page shows the 2....
As I stated in my original post, My Cable Modem is a Netgear CG3000v2 which only supports 2.4GHz Wifi
So ...
(1) There is no 5GHz channel from the modem/router to the EX7500, but the EX7500 Status Page shows as having the 5GHz channel is open for wireless connection, the status lights shows "blue" as active and porerational, but that seems to be somewhat problematic ... no 5GHz channel through to the modem/router
(2) If I disable the 5GHz channel on the Setting Page and "save", the EX7500 "dies" with no communication possible, and I have to reset it to factory settings to restore its operation.
As stated in my first post, the Firmware Version is V1.0.0.38_1.0.54
Hi Banjo_on_Cable,
Can you help me with screenshot of wireless settings as well as status screen to check on this?
Three screenshots attached ...
Hi Banjo_on_Cable,
Does your gateway supports dual band? If not, status looks fine since 5GHz between router and extender shows disconnected since your gateway supports 2.4GHz only. Still, this extender will use that 2.4GHz signal and generates its own signal and retransmit it using its 2.4 and 5GHz bands. Did you tried disabling 5GHz when smart connect is disabled? I don't feel like disabling 5GHz will make the entire network go down.
