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Ceepeebee's avatar
Ceepeebee
Tutor
May 11, 2020

EX8000, R9000 and the Logon problem

Hi all,

 

Finally I settled on the EX8000 to extend my R9000 (rather than switching out to an Orbi Mesh system which I had issues with). The EX8000 turned up, I turned it on, used the app to setup, and all was good.

 

I've positioned it in a location that helps me achieve my maximum internet speed wherever I want, which is great. A+ so far.

 

A slight issue I have however is that I cannot seem to logon to the web interface with any regularity. I have to be close to the Extender itself, with a wireless device, and I have to toggle Wi-Fi on that device in order to access the logon page. From an Ethernet connected machine I cannot hit the logon page either.

 

Any ideas here as I want to manually control firmware updates and jump on more often to granular change the channels as  well as see which devices are connecting, with what signal strength.

 

Any ideas? I might have to bounce my switches if there's a routing table issue, but I seriously doubt that given it's been assigned a new DHCP lease.

6 Replies

  • Ceepeebee's avatar
    Ceepeebee
    Tutor
    May 11, 2020

    Just in addition, this has been updated to  Firmware Version: V1.0.1.206 and is now sitting on a static IP (just in case).

  • plemans's avatar
    plemans
    Guru
    May 11, 2020

    Are you using the app?

    If so, I'd just use the browser and use the ip address for the extender. it also gives you more controls in the browser versus the app. 

    You said you've already set a static address for it so you can just set that as a favorite in whatever device you're using. 

    • Ceepeebee's avatar
      Ceepeebee
      Tutor
      May 11, 2020

      Yes I've been using the browser - I've updated the firmware and so far so good...

      • Ceepeebee's avatar
        Ceepeebee
        Tutor
        May 15, 2020

        Unfortunately, I spoke way too soon. The problem continues.

         

        I factory reset my EX8000 today and set a static IP just as I did previously, and after a couple of hours, whilst wireless connectivity seems to be intact I can no longer ping the EX8000 or logon to it, unless I'm using a wireless device that is specifically connected to the extender itself.

         

        This seems such a fundamental issue but I can't troubleshoot it.

         

        For reference I'm using an R9000 using Smart connect on F/W   V1.0.4.2, and an EX8000  (again using a single SSID name across the bands wit a F/W version of 1.0.1.206.

         

        Any help greatly appreciated as this is beyond annoying now.