Extender connected

I have tried website to see status, no luck, iI have tried app, nighthawk no luck tech support didn't help so it's a long story ,extender only 10 days old

AX1600 is a marketing term that is used with several products.  Can you please indicate exactly which product this is? (from the product label)

AX1600 4-Stream WiFi 6 Mesh Extender (EAX12)   Serial

Number: is registered with netgear

Bought 11/28/2025  is all info . on my netgear page

What router are you connected to? 

The EAX12 is a mesh extender so when setup in default setup, it won't show as separate network. Just one. 

And if the lights are green, its connected and working. 

If you want to access it, log into your router and look at its attached devices page. The extender should be on there with an IP address. Use that address to log into it. 

Spectrum WiFi 6 Router  is the router I'm connected to, I try to use Nighthawk to access status, no luck, can't log in, try my Network name and password, no luck, try admin and password, no luck, go to forget password and site that comes up does not go to reset password, when I go to " my wi fi net." no spaces, it tells me I'm not connected to a extender. So I need to log into my router a see if it shows attached devices, the network has same name as extender from "one name" setup so will it show me extender as device?  I will try it a let you all know, Thanks

 OK tried to login to my Router from ip address no luck, Spectrum WIFI 6 router talked to Spectrum internet provider, the told me "Our spectrum wifi router do not offer customers the option to log into the router." looking on my laptop , shows network but not attached devices, So is there anything to do with this problem?  I've been trying for days, thanks

Which method was used to set up the EAX12?

https://www.downloads.netgear.com/files/GDC/EAX15/EAX15_QSG_EN.pdf

It appears that Spectrum WiFi routers are managed using a smartphone app called My Spectrum

What actual router model is it? Spectrum has had 1 or 2 models that haven't played nicely with extenders. 

Sometimes using the installation assistant can help. 

Otherwise you do need to be able to log into the router to see what its ip address is. 

Managing devices appears to be one of the features of the My Spectrum app:

A WiFi extender, such as the EAX12 may not have information about devices that are connected to the primary WiFi router.

I went to spectrum,  my account, my equipment  found devices  on network, it showed me 6 or 8 units but the most recent was a 7 or 8 digit thing so no way to tell if even related  to mesh extender nothing matched numbers  could be one of 2 tablets on network,  Is there any 3rd party apps that could show what is all on this network, never knew it was going to be such  a hassle,  thanks for your time I just keep trying to an answer somewhere, worst case I just do factory reset, but I can't  yet need wifi outside for genatorer  app to be set up this week, hope it works with extender all lights all steady green, sign in to network with network name and network password which I know is working , thanks all