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Hike13's avatar
Hike13
Aspirant
Nov 02, 2015

Extender EX2700 and Windows 8/10

Hello,

 

I have a wifi externder EX2700 and it worked fine with my laptop with windows 7. But now I bought a HP's all in one with windows 8 and the extender does not work. I am using windows 10 now but the problem remains: limited connection. I cant acess the information of the extender or use the internet.

 

My wifi adapter is a Qualcomm Atheros AR9485 802. 11b/g/n

 

I already installed the new firmware of the extender but nothing happens.

 

Any help?

 

Thanks!

Troubleshooting

10 Replies

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Nov 03, 2015

    Hi Hike13,

     

    Place your extender in the same room as your router, then reset your EX2700 back to factory defaults then reconfigure your settings. See page 25 of 35:
    http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_UM_15July2014.pdf

    After this setup, move your extender to your other location. You can check the LEDs to verify that it is receiving a good connection from your router.

     

    Also confirm that your computer is running the latest driver for your WiFi adapter:
    http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

     

     

    • Hike13's avatar
      Hike13
      Aspirant
      Nov 04, 2015

      Hi nhann,

       

      I've already tried to update the drives for my wifi adapter. I am currently using the latest version. And I've already reseted the ex2700 and I am using the latest firmware from Netgear.

       

      However, the problem remains. After I reset the extender, I can acess the ex2700 configuration options through my computer but when I press "apply" the connection is lost and I can't acess the extender anymore.

       

      Is there any incompatibility between my wifi adapter and Netgear's product?

       

      I have a Tp-link range extender and it works fine with my computer. But I really prefer to use the Netgear product if possible. It worked fine with my previous notebook after I sent a message to Netgear because you printed the wrong Mac adess.

       

      Best regards

      • nhann's avatar
        nhann
        NETGEAR Employee Retired
        Nov 04, 2015

        Hi Hike13,

         

        Thanks for the information.

        Can you please clarify:
        "After I reset the extender, I can acess the ex2700 configuration options through my computer but when I press "apply" the connection is lost and I can't acess the extender anymore."

         

        After completing a full factory reset, you are able to connect to the extender and go through the initial setup. However at the last step, please confirm that you are now connected to your Extender's new WiFi network name. Then continue.

         

        Please also use an ethernet cord and try to connect the ethernet port on the EX2700 with another device and test if you have an internet connection.