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amy_9's avatar
amy_9
Initiate
Jul 28, 2020
Solved

help with wifi extender EX2700

Hello,

I originally connected my extender to my home Wifi network (which was not 5G) with no problems. But then I found out that I actually have a 5G network (which I didn't know existed, because I'm kind of a tech idiot). I reset the extender to factory settings because I'm trying to connect it to the 5G network, but I'm unable to find the 5G network as an option to connect it to, even though the 5G network is definitely working. (I'm currently connected to the internet through the 5G network). Any idea how to connect the extender to the 5G network? Thanks so much for any help! If it helps, I'm a Windows user.

  • plemans's avatar
    plemans
    Jul 29, 2020

    The EX2700 is a single band 2.4ghz extender. You won't be able to connect it to 5ghz for this reason. 

    You'd need to upgrade to a dual band extender to use 5ghz. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 29, 2020

    The EX2700 is a single band 2.4ghz extender. You won't be able to connect it to 5ghz for this reason. 

    You'd need to upgrade to a dual band extender to use 5ghz. 

    • amy_9's avatar
      amy_9
      Initiate
      Jul 29, 2020

      Thank you so much--that explains it! Really grateful for the help. You've saved me a lot of time.