Incompetent Netgear Support

So after waiting over 10 days to get a response after being told they needed a day, and being ignored for multiple requests for a status update, I got a generic response to try to update my firmware.  This changed absolutely nothing regarding my issue.  I had already updated to the latest firmware per the router (said it was up to date), but apparently that is a bug as well, because there was one patch version ahead of me available which I manually downloaded and installed.

I immediately told support that nothing changed with the updated firmware.  Their response was to ask for my PERMISSION to send the ticket to a higher level tech.  You need my permission in order to try and get someone who can actually solve my issue?  The issue I opened a ticket for and asked you to solve?  Send the ticket to the CEO of Netgear for all I care, don't further delay the process by waiting for my permission to solve my issue.  That's absolutely rediculous, but I guess I shouldn't expect anything less. 

So now we're almost 2 weeks in and hopefully they're trying to track down someone who can make my home network actually work.  Great.  I'm not going to hold my breath.  I fully expect to not get a response for another week, at which time I will get another generic and useless tid bit.