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Forum Discussion
Looses connection
Hi, I have the EX6200 working in FastLane mode where it connects via 5Ghz to my router (AirPort Extreme last generation) and then using wires I connect some other stuff to it. Well, all this works...
I have an EX6200 extender connected by wireless running in fastlane mode only using 5G (that is, the 2.4 G signal is completely turned off). It receives its signal from R7000. I have three devices plugged into it one of which is a Ceton Echo (WMC player/extender). The EX6200 is running firmware V1.0.0.52_1.1.90 (latest firmware). The device provides a ~866 connect signal for which I am pleased. However my acute problem is that the device requires a power cycle roughly monthly, since it replaced another worse EX6200 in July-August. Clearly either the current firmware or my device, which is still under factory warranty until March 13, is faulty.
I want NetGear to either fix the firmware problem or replace this still-under-warranty-unit, but they instead claim "based on the product registration, your device is no longer eligible for free assistance from a support expert." My point is I shouldn't have to buy any service to have a company honor their warranty. So I ask forum members what good is a one-year hardware warranty that NetGear won't honor. Send me a replacement unit NetGear and let's see if the hardware is the problem!
I want NetGear to either fix the firmware problem or replace this still-under-warranty-unit, but they instead claim "based on the product registration, your device is no longer eligible for free assistance from a support expert." My point is I shouldn't have to buy any service to have a company honor their warranty. So I ask forum members what good is a one-year hardware warranty that NetGear won't honor. Send me a replacement unit NetGear and let's see if the hardware is the problem!