Looses connection

Star

Mar 04, 2015

EtheB wrote:
I would agree with that analysis.
Unfortunately Netgears past history suggests we'll be lucky to get one more update for this model before its retired, and despite indications they are aware of this issue they don't appear to be looking for a solution.

For info I disabled the 5GHz on both my router & extender.
I also note that although I left the EX6200 2.4GHz wireless thruput set at "up to 300Mbps", my router (WNDR3700 V1 with stock firmware) is set at only "up to 130Mbps".Consequently, my EX6200 is noting a link rate of "up to 144Mbps" and I would think in reality it's a LOT less than that given the limitations of sharing the 2.4GHz frequency & bandwidth inherent with any wireless extender.
The only reason I am running this configuration is because I have the router guest network enabled with TKIP due due a older Kindle not being able to deal with AES.

EtheB wrote:
I would agree with that analysis. Unfortunately Netgears past history suggests we'll be lucky to get one more update for this model before its retired, and despite indications they are aware of this issue they don't appear to be looking for a solution. For info I disabled the 5GHz on both my router & extender. I also note that although I left the EX6200 2.4GHz wireless thruput set at "up to 300Mbps", my router (WNDR3700 V1 with stock firmware) is set at only "up to 130Mbps".Consequently, my EX6200 is noting a link rate of "up to 144Mbps" and I would think in reality it's a LOT less than that given the limitations of sharing the 2.4GHz frequency & bandwidth inherent with any wireless extender. The only reason I am running this configuration is because I have the router guest network enabled with TKIP due due a older Kindle not being able to deal with AES.

I am now at my wit's end with Netgear. I have been filing support cases with them on this issue as I try out the various suggestions and beta firmwares provided by their support staff. I filed a new support case two days ago advising that the problem was still not resolved by any firmware or suggestion and suggested that they either provide a new firmware that actually works or refund my money. Their answer was a short "Your unit is now outside the 90 day support period". Basically, they ran out the clock, did not fix the problem and now point to their "terms and conditions". The worst part? Well they even got my name completely wrong. Apparently my name is "David" now.

If this is their level of service to customers who diligently try to work with them to resolve issues then I don't know what to say. I will not be buying anymore Netgear products and will advise everyone I know to do the same. Their service is stunningly bad compared to a certain other very well known networking company where their support personnel worked with me, collected debug logs and actually resolved the issue I was having. I know which company gets my business next time.

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