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Forum Discussion
Looses connection
Hi, I have the EX6200 working in FastLane mode where it connects via 5Ghz to my router (AirPort Extreme last generation) and then using wires I connect some other stuff to it. Well, all this works...
+1.
Same problem and everything I've tried won't fix it.
I also want to say how disappointed I am with NetGear support. One year HARDWARE warranty and only 90 days software. So they can have software that makes to product unusable, but not be responsible to fix it. I find this almost criminal. Amazing.
I was two weeks out of my 90 day software support and they send me this...
"Dear Simon,
Thank you for contacting NETGEAR Email support.
Your EX6200 comes with the following warranty from the date of purchase:
90 days basic technical support
1 year Hardware Warranty
Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert. Since the device is still within hardware warranty, you may contact our phone support 408-NETGEAR (408-638-4327) or 1-888-NETGEAR (1-888-638-4327) to perform a basic hardware check and determine if the device is still functional.
I also want to make sure you are aware there are other options available for you to utilize such as:
• Self-help web articles http://support.netgear.com/for_home
• NETGEAR Forums http://forum1.netgear.com
Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.
Thank you for choosing NETGEAR.
Regards,
Alfred
Expert ID 46208
NETGEAR Support Expert
"
I'm so glad I paid so much money for this product expecting a quality product.
Same problem and everything I've tried won't fix it.
I also want to say how disappointed I am with NetGear support. One year HARDWARE warranty and only 90 days software. So they can have software that makes to product unusable, but not be responsible to fix it. I find this almost criminal. Amazing.
I was two weeks out of my 90 day software support and they send me this...
"Dear Simon,
Thank you for contacting NETGEAR Email support.
Your EX6200 comes with the following warranty from the date of purchase:
90 days basic technical support
1 year Hardware Warranty
Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert. Since the device is still within hardware warranty, you may contact our phone support 408-NETGEAR (408-638-4327) or 1-888-NETGEAR (1-888-638-4327) to perform a basic hardware check and determine if the device is still functional.
I also want to make sure you are aware there are other options available for you to utilize such as:
• Self-help web articles http://support.netgear.com/for_home
• NETGEAR Forums http://forum1.netgear.com
Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.
Thank you for choosing NETGEAR.
Regards,
Alfred
Expert ID 46208
NETGEAR Support Expert
"
I'm so glad I paid so much money for this product expecting a quality product.