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Solved
Model Ex3700, DEVICE will not turn on
Windows 10, Synology RT2600AC wireless router. Multiple devices in the network and everything else is working.
I used the WPS button on this device and the router to get it connected. The power light goes green and after a while so does the NETWORK light.
The DEVICE light will not turn on at all. I have connected it to this desktop computer with an ethernet cable, to the router with a cable, and to the device for which this was purchased with a cable. It will not turn on at all.
When connected to the router, with cable, the router recognizes that the cable has been plugged in, but the connection light on the router is yellow/amber and does not change to green.
The first EX3700 has already been returned for the same problem.
Does anyone know something I might try to get this working?
Regarding the lights, the manual states that the lights indicate quality of connection, not speed.
The manual, as I read it, also clearly states that the DEVICE light should be on when a device is connected.
That has now been shown to be incorrect. When my laptop connects directly to the EX3700 via WIFI, the DEVICE light is lit, but not when an Ethernet cable is connected. A good three hours was spent on hold for about fifteen minutes with the Netgear representative. He did not know how to respond when I mentioned that the light should be lit. Then he put me on hold again to check with his resources and after another 30 minutes I gave up and ended the call.
The device is now in the garage with the solar panel monitor connected to an Ethernet switch, then to the EX3700. The data from the monitor is getting to the manfacturer's web and I can see how the system is performing.
So, the panel is doing what is expected and I am OK with it.
Thank you for your patience.
7 Replies
If you're hardwiring the ex3700 into your router with a cable, it needs to be setup in access point mode and not setup using wps.
So install it using the installation assistant from the manual and go through the access point mode setup
The initial setup was done without the cable. When the remote device was plugged in, the DEVICE light did not light. I tried two additional cables and cannot get the light on.
The end use is out in the garage connected to the solar panel monitor hardware. It was working with a D-LINK wireless access point, but that one failed and the price of that unit has gone up by about three to four times what it was when purchased. Now I am trying to get this working.
what router are you connecting it to?
have you tried factory resetting it and setting it up using the installation assistant?
