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Forum Discussion

Chloi28's avatar
Chloi28
Aspirant
Apr 10, 2020

My range extender ex2700 won’t take my WiFi password

I can get though the steps but when I try to connect it says my usual password is wrong but it’s not!! Help!!

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 10, 2020

    did you set it up via wps? 

    What firmware is on the extender?

    What router is it connected to?

    • Chloi28's avatar
      Chloi28
      Aspirant
      Apr 11, 2020
      Set it up via wps yes

      Not sure about the firmware it’s just brand new

      Wireless router

      Thanks for your help!!
      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 11, 2020
        Chloi28 wrote:
        Set it up via wps yes-----Try using the installation wizard and not wps. wps isn't coded the same between all manufacturers. 

        Not sure about the firmware it’s just brand new--------then it might need to be updated. You can see what firmware you're on when you log into the extender. The firmware can be downloaded from the support site. go to netgear.com/support/  and type in the model. It'll bring you to the manual, firmware, and the install guide for the installation wizard. 

        Wireless router------not even slightly helpful. What brand and model? not all models work well with extenders. 

        Thanks for your help!!