Hello,I recently rearranged my wifi setup and my smart garage door is closer to my extender (EX7700). My garage door loses connection multiple times a day sometimes for a few minutes and sometimes for a couple hours. The device automatically reconnects. I never had this problem when my garage door was closer to my router (CAX80). My current setup is more ideal for all of my other devices. Is there a way to fix this?

That was my original set up but most of my devices are close to where my router is now and work a lot better now being closer to the router (could be because of the same issue).

Is it actually connecting to the extender? reason I ask is the EX7700 is a mesh extender so it'll have the same ssid as the router (if you set it up that way). And its (the MyQ) the device that decides if it connects to the router versus the extender when setup in mesh mode. So it might be trying to connect to the router versus the extender and having issues. You can disable the mesh mode on the ex7700 and give it its own SSID so the MyQ has to connect to it. I'd try that and see if it stays stable.

Yes it connects to the extender but I believe for some reason the extender does not allow it to stay connected. When it stays connected it is connected to the router. They do have the same ssid and I don’t want to change it because I have a lot of home devices set up to the network. Is there a way to always have the garage connect to the router and not the extender?

You can't force it to connect to one versus the other in mesh mode. In mesh mode, its the MyQ that decides. You can try going in and setting a static ip address for the MyQ. Maybe thats causing an issue.

Can you do that from the nighthawk app? Or do I have to do that in my browser? And what does that do?

MyQ garage door loses connection daily to EX7700 extender

19 Replies

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plemans
Guru - Experienced User
Sep 29, 2022
Is it actually connecting to the extender?

reason I ask is the EX7700 is a mesh extender so it'll have the same ssid as the router (if you set it up that way).

And its (the MyQ) the device that decides if it connects to the router versus the extender when setup in mesh mode.

So it might be trying to connect to the router versus the extender and having issues.

You can disable the mesh mode on the ex7700 and give it its own SSID so the MyQ has to connect to it.

I'd try that and see if it stays stable.
- Timothyah2
  Guide
  Sep 29, 2022
  Yes it connects to the extender but I believe for some reason the extender does not allow it to stay connected. When it stays connected it is connected to the router. They do have the same ssid and I don’t want to change it because I have a lot of home devices set up to the network. Is there a way to always have the garage connect to the router and not the extender?
  - plemans
    Guru - Experienced User
    Sep 29, 2022
    You can't force it to connect to one versus the other in mesh mode. In mesh mode, its the MyQ that decides.
    
    You can try going in and setting a static ip address for the MyQ. Maybe thats causing an issue.
jamesbrown412
Aspirant
Mar 07, 2023
Hi there! It sounds like the distance between your smart garage door and extender might be causing the connectivity issues. Here are a few things you could try:
Move the extender closer to the garage door to improve signal strength.
Consider getting a dedicated WiFi range extender or access point that is specifically designed for garage or outdoor use, as these devices typically have better range and durability.
Check if there are any obstructions between the extender and the garage door, such as walls, metal objects, or other devices that could be causing interference. Try moving these objects out of the way to improve signal quality.
Make sure that the firmware on your smart garage door and WiFi extender are up to date, as outdated firmware can sometimes cause connectivity issues.
Hopefully, these tips help you improve the connection between your smart Garage Door and extender.
- colleencamacho5
  Aspirant
  Mar 13, 2023
  jamesbrown412 wrote:
  Hi there! It sounds like the distance between your smart garage door and extender might be causing the connectivity issues. Here are a few things you could try:
  Move the extender closer to the garage door to improve signal strength.
  Consider getting a dedicated WiFi range extender or access point that is specifically designed for garage or outdoor use, as these devices typically have better range and durability.
  Check if there are any obstructions between the extender and the garage door, such as walls, metal objects, or other devices that could be causing interference. Try moving these objects out of the way to improve signal quality.
  Make sure that the firmware on your smart garage door and WiFi extender are up to date, as outdated firmware can sometimes cause connectivity issues.
  Hopefully, these tips help you improve the connection between your smart james smith online calculator and extender.
  What firmware is on the CAX?
  And on the EX7700?
  Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
  also in AP setup: RAXE500->EAX80
  1.4gig download/50mbps upload from Xfinity
  We’re members of the public helping out on our own time.

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MyQ garage door loses connection daily to EX7700 extender