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Forum Discussion
N300 not accepting password
I have an N300 Range Extender. I set it up and it worked fine for 2 months. Then I started getting a log-in screen whenever my iphone tries to connect. Usually it connects seemlessly with no issue. When I put in the password, it will not accept it. I reset factory settings and used the default password, but it will not accept that either. The connection between the router and extender is fine (all green lights). I have rebooted router, extender, phone and computer which did not help.
Someone suggested that I connect the extender to the router via a cable so I can access the extender settings on my computer. I tried connecting the extender to the router via a cable. When I do that I get a message on my computer saying that another device is using my computer and my computer freezes until I remove the cable.
As I said, the extender worked seemlessly for 2 months. I made no changes to any device's settings prior to this problem.
Also, I cannot access mywifiext.net. When I try, I get a message saying that I am not connected to the extenders network.
I am running an iMac with El Capitan. Phone is an iphone 5s
Thanks for any suggestions.
3 Replies
Hello Jammo
I would try a factory reset again make sure you hold down the button for a full 10 seconds if not the device may be locked up. If your still under warranty I would contact Netgear support.
http://support.netgear.com/general/contact/default.aspx
DarrenM
Thanks DarrenM, I've reset factory settings several tmes for at least 10 sec, but it did not help. I wonder if it got fried by a power surge...
UPDATE: After multiple attempts, I was able to get it up and running sort-of. I still can't access. mywifiext.net, but I got it so my iphone now connects automatically to the extender, but my wife's ipad and computer still no longer connect to it. They still get asked for the password, and when entered, it is still regected by the extender as the wrong password.
