NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Nathan4wvu1986's avatar
Nathan4wvu1986
Aspirant
Aug 18, 2018

N7900-100NS and Nighthawk Mesh x6s IP Issues

In January 2018 I purchased my n7900 and it's been great so far with my only complaint being it's range. So about a month ago, on Prime Day, I purchased the Nighthawk Mesh X6S Extender and that's when all the issues started. My wife's Mac products (which I hate) struggle to connect. They say "no IP" or "self assigned IP" or if they do connect they say "Another  device on your network is using the same IP address". My android devices, TVs, Nest products, and work PC seem to be OK. I contacted Netgear and they were basically no help. They had me reset it which didn't help. As soon as I unplug the extender everthing connects instantly. 

 

Any ideas? 

Hardware
Troubleshooting

9 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 19, 2018
    Nathan4wvu1986 wrote:

    I purchased the Nighthawk Mesh X6S Extender

     

    What model?

     

    Nathan4wvu1986 wrote:

    My wife's Mac products (which I hate) struggle to connect. They say "no IP" or "self assigned IP" or if they do connect they say "Another  device on your network is using the same IP address". My android devices, TVs, Nest products, and work PC seem to be OK.

     

     

    Does look like an Mac thing. How does she connect? Wifi? Told the Mac to forget the wifi connection and reconnected from scratch?

     

     

    • Nathan4wvu1986's avatar
      Nathan4wvu1986
      Aspirant
      Aug 19, 2018
      EX8000-100NAS is the manufacturer model of the extender.

      I'm going to back up and change this just a little. Last night when I plugged it in my TV wouldn't connect and the TV is hard wired to the router not the extender. Soon as I unplugged the extender the TV connected. The Mac devices, I've tried everything including setting them up on static IP. It's like when then extender connects it won't let anything not already connected to the modem connect.
    • Nathan4wvu1986's avatar
      Nathan4wvu1986
      Aspirant
      Aug 19, 2018
      She connects via WiFi and I have tried to release, reset, and delete the wifi connection from the Mac. Nothing worked.
      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Aug 22, 2018

        Is the EX8000 in extender mode or AP mode?

         

        Have you limited the DHCP server's address range to exclude any static IP addresses?  Note that I mean device-configured static IP addresses, not reserved addresses in the router. 

         

        Is it still possible to exchange the extender at Amazon?