NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CapeCodder's avatar
CapeCodder
Aspirant
Dec 18, 2024

Netgear EX6100 Extender won’t connect to wifi with iPhone

Xfinity modem/router doesn’t have a WPS button. Tried to choose the Netgear wifi network on the iPhone, it keeps spinning. Tried the mywifiext and variations. Never got the set up assistant. Got a page that noted it wasn’t connected to the range extender’s wifi network. (See att.)

10 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did you try to set it up using the push button WPS option? 

    If so, factory reset the extender and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk

    • CapeCodder's avatar
      CapeCodder
      Aspirant

      The modem/router doesn’t have a WPS button so I don’t know what pushing the button on the extender would do. …And it did nothing. Just tried it.  Also did the factory reset earlier. Can’t get to the assistant page online.

      • plemans's avatar
        plemans
        Guru - Experienced User

        If you hit the wps, then reset it. 

        did you try a different device for setup? Like a pc/laptop?

        What are the leds on the extender doing? (color/blinking/etc)