NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Trippy86's avatar
Dec 15, 2016

Netgear Nighthawk EX7000 connection issues

Hi

 

ive had the EX7000 for about a month and have had a few issues with devices connection 

 

Firstly i have two nas drives connected directly to the EX7000, a WDmirror and a WDmycloud. If my laptop is connected to the EX7000 wifi i cannot access the hard drives on the mapped drives in windows explorer (im on windows 10). If i connect to the main virign media router downstairs i can access the fine and i cannot understand why?

 

Secondly when trying to connect to the EX7000 wifi 2G or 5G it can take an age to connect even when im right next to it, i can connect to the router downstairs almost instantly.

 

Does anyone have any ideas why this could be and know of any way i can resolve these issues?

Thanks a lot for your help

 

Trippy

4 Replies

  • Can anyone help? i would love to get it solved asap

     

    thanks so much

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello trippy86 

       

      are you using the latest firmware on the ex7000?

       

      DarrenM

      • Trippy86's avatar
        Trippy86
        Tutor

        hi yes its the latest

         

        • Hardware Version: EX7000
        • Firmware Version: V1.0.0.50_1.0.102
        Connection to Existing Network (2.4GHz)
        • Signal Strength: 130 Mbps
        • Name (SSID): VM******-2G
        • Connection Status: Connected
        Connection to Existing Network (5GHz)
        • Signal Strength: 450 Mbps
        • Name (SSID): VM******-5G
        • Connection Status: Connected
        Extender WiFi Status (2.4GHz)
        • Name (SSID): VM******-2G_2GEXT
        • Region: Europe
        • Channel: Auto (11)
        • Wireless mode: Up to 600 Mbps
        • Wireless AP: On
        • Broadcast Name: On
        • Wi-Fi Protected Setup: Configured
        Extender WiFi Status (5GHz)
        • Name (SSID): VM******-5G_5GEXT
        • Region: Europe
        • Channel: 36 + 40 + 44(P) + 48
        • Wireless mode: Up to 1300 Mbps
        • Wireless AP: On
        • Broadcast Name: On
        • Wi-Fi Protected Setup: Configured