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Forum Discussion

BlueMax_23's avatar
BlueMax_23
Aspirant
Nov 27, 2021

New AX1800 can’t find router during initial install

I'm trying to install the AX1800 WiFi mesh extender on my network.  It keeps indicating that it can't find the router, thus there is no internet and the installation process stops.  The router is of course seen by multiple other devices.

 

Any assistance will be appreciated.  

 

 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 27, 2021

    What actual extender do you have? AX1800 is a speed. 

    Did you set it up using WPS or the installation assistant? 

    • BlueMax_23's avatar
      BlueMax_23
      Aspirant
      Nov 28, 2021
      The model is EAX14. I have tried the nighthawk app and WPS.

      I am also finding that I lose internet connectivity whenever I try to add the extender. As soon as I remove it’s power the internet connectivity returns.

      My router is a TP-link AX4400
      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 28, 2021

        what firmware is on the extender? 

        Try factory resetting the extender and installing it using the installation assistant.

        Don't use wps or the app.