New Roku Ultra will not connect to Netgear WN3000RP extender

Hello DarrenM,

Yes, the Netgear extender is a choice of two. Roku does see it. And yes, it has the best signal, and always has.  It just won't connect like my old Roku 2 did. At the present time I have decided to not pursue connecting to the Netgear extender becuase while the signal from the main Netgear router (R6300v2) is "fair to good", I am able to adequatly stream from Amazon and Netflix fine. 

I do like the new clarity and speed of the new Roku Ultra, even though the remote "eats" batteries in about 6 hours. I have purchased a new rechargeable double AA battery charger just for the Roku remote.  I use the ear buds.  I contacted Roku and they told me that is normal for the Roku Ultra. 

I'm not sure I would buy Roku or especially the Ultra again knowing the problems with it refusing to connect to the Netgear extender, and the battery usage on the remote. As the saying goes, new is not always better. 

Darren, I will need to turn it on, and go through the settings to let you know exactly what I see. Be back later. ~Angie

Hi DarrenM,

The main Netgear router has 3 bars, the Netgear Extender has 5 bars. 

I try to connect, entering the correct password. 

The screen shows a "green check" mark by the "connects to wireless network".  But, no connections to the "local network" or "the internet".  Below that is error code 014.50

I've did all the troubleshooting tips I can think of. Talked to Roku customer service, two different reps. and they are no help.  Thanks for any ideas you may have to solve this problem, which by the way I'm not the only one having this problem.