NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Cheshire_vinny's avatar
Cheshire_vinny
Aspirant
Jul 06, 2022

Nighthawk 7700 internet not working on all devices

Hi, I have recently set up my EX7700 and it is extending my Virgin Hub 3 router, I have it set to same SSID details for a seamless transfer, however not all the devices when transferring to the extender are connecting to the internet. 2 devices, Samsung A50 phone and Lenovo ThinkPad on Windows 10, transfer connection to the 7700 no problems but I get a "connected no internet" error message,  but as soon as these devices come back into range of the Virgin hub 3, internet connects fine. Any ideas on trouble shooting?

 

Thanks

Nighthawk Mesh
Troubleshooting

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jul 06, 2022

    Did you set it up using WPS setup method or using the installation assistant?

    If you tried wps then try using the installation assistant

    • Cheshire_vinny's avatar
      Cheshire_vinny
      Aspirant
      Jul 07, 2022

      hi,

       

      thanks, tried your suggestion last night and lasted about an hour and the 2 devices again "connected no internet", soon as I move downstairs and the devices pick up the USP router then all good and speeds of 200+, i have seen a few threads on here saying the same but just cant find a solution.... 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Jul 07, 2022

        You can try going into the virgin hub and setting the extender with a static ip address. 

        I haven't really found a good solution for the virgin hub 3 as there's been numerous posts on here and virgin about adding extenders to it. 

        The ISP supplied routers really give routers a bad name.