Nighthawk Wi-Fi extender and Ring camera live view

Question

Hi I have a Ring camera and a Nighthawk extender but I can't get a live view on my Ring app although the Ring app shows the camera as connected with RSSI c-55 and the motion sensor lights trigger on motion and the Ring app alerts us to motion detected etc. Can anyone help me sort out how to fix the not able to show live view issue. I have a iPhone 11 with latest IOS and also a iPadPro again up,to date IOS. Any ideas ' help,appreciated please. Thanks in advance.

plemans · Answer

Swindonpete&nbsp;wrote:HiThanks for this. The firmware version shows as V1.0.0.210----Not the greatest version. I'd downgrade it to version 1.0.0.206. We've seen a few issues on the newer .210 version.&nbsp;The Ring only uses 2.4 I think? I did not enable the 5ghz channel. I did not see a “extend 2.4ghz” box to click?----You'd see it during setup. I re-ran the setup on my EX8000 to show you what you'd see during setup.&nbsp; Does this I don’t understand what “backhaul” means (I’m sorry for my lack of experience)----The triband line of extenders have 2x 5ghz channels. 1 of those is just for backaul. What that means is its only used for a connection back to the router. And then the other 5ghz is just for devices to connect to. This allows faster communication and lower latencies than devices that have to go router---extender---device on a single band.&nbsp; What should I do next do you think? Thanks again.What I'd start with? downgrade the firwmare on it to the .206 version mentioned above and see how it works. If it works fine, awesome. If it doesn't, then I'd factory reset the extender and reinstall it. During the install, uncheck that 'enable 2.4ghz" connection. Again, you'll still be able to use 2.4ghz but it'll use the dedicated backhaul&nbsp;&nbsp;https://www.netgear.com/support/product/ex7700

Swindonpete · Answer

Thanks for your very helpful advice. I've managed to do as you,have suggested and, as the moment, it's working - thank you. The "proof of the pudding" will be in c 48 hours time as when I first installed it worked too, but I'm very grateful for your help and quick responses to my plea for help. I'll update in a couple of days time for your information etc. Thanks again.

plemans · Answer

Does it work if you're directly connected to your router with the ring device?

Are any other devices having issues?

Firmware on the extender?

Did it work before with the extender?

What router are you using?

What method of instal for the extender did you use? the installation assistant or using WPS.

I'm just trying to figure out why you think the extender is the issue.

Swindonpete · Answer

Thanks for the quick reply. I will have a look at a couple of your points in the morning here (UK) and answer the others too. Thank you again. I’ll get back to you tomorrow.

Swindonpete · Answer

Hi again,&nbsp;&nbsp;No other ring devices have any problems but are connected to my BT router. The camera in the garden got v poor signal and would not work so I bought the Netgear. I set it up not using WPS as advised by others when I looked into it. I connected my camera via Wi-Fi &nbsp;(which I brought into the house) to my BT router this morning and live view works fine but it didn't when connected to the netgear? Is there a setting on th emerge are I need to change or? Thanks again for your help with this issue.

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Nighthawk Wi-Fi extender and Ring camera live view

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