Power Light staying on Orange when I plug in for the first time.

DanMastro wrote:
I just had the same problem. I submitted a ticket - hopefully they can do something. I don't want to have to send it back.

First, it is good that you did submit a ticket. From the number of people with this problem, I believe that this is more of a design and/or manufacturing issue. And not with just one or two units. So the more tickets they see, the more likely they will get the hint.

As for having to send it back, well... That's Netgear's way of handling these things. What really sucks is that I (you will) have to pay shipping it to them. Graciously, they pay for the return shipping.

Unfortunately for me, I purchased another extender (different one: EX6100). So far it seems to be working. I might take that one back for a refund. But I am still not 100% convinced that the returned 2500RP unit will work.

If you do contact the technical support, I'd suggest stating the following, hopefully to save time:

1) you have factory reset the unit.

2) the unit continuously resets: after it completes a reset (power led turns green) it will eventually go amber and start the reset process over.

3) if you ping the unit (at 192.168.1.250) it will only briefly respond.

4) due to #3, you would be unable to tftp any new firmware.

This will hopefully cut through their support red tape, and quickly get you an RMA.

And, once again, to all those other people with the same problem: at least submit a ticket, whether or not you continue with the RMA process.

good luck all.

ken