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Forum Discussion
Problems w/ New WiFi 6 Nighthawk 8AX - EAX80 Range Extender w/ New WiFi 6 Nighthawk AX12 - RAX200
Please help. I am a long time Netgear customer, and have been buying Netgear products since the early 2000s. Upon receiving my Nighthawk AX8 (EAX80) and configuring it I found myself fairly disapp...
Hello brian5s,
Welcome to the community! I'd like to work with you on the issue you're reporting. If you're interested, please send me a private message with your network topology and the firmware versions of the the extender and router.
Thanks,
Christian
Thank you for the offer to help, but I got so fed up that I returned it today. My X6S works much better. Just reconnected that one in extender mode to the RAX80. I thought that an AX to AX mesh extender would perform much better than the X6S. Not the case.
- I'm having the same issue. I have a R9000 with ddwrt and the EAX80. The EAX80 can only get about 56mbps on the 5gbz in WiFi N in vht160. Even if I put the extender near to the router or far to the router.
Is my second Netgear extender (I’ve migrate from ex8000) and the two have a lot of problems.Christian_R I can attest to the aforementioned issues with using the EAX80 with the RAX200... the Extender consistently and inexplicably is disconnecting from the network and requires a hard boot before I can ping and reach the set-up page. This is the second EAX80 I've tried. L1/L2 Netgear support is horrific... reps barely speak English and have provided no solutions. I've wasted over 10 hours of my time. You can't deliver this kind of service and expect to get $900 for a router and extender that sends a viable 5g signal out barely 20 feet. Stay away from these products... better yet, stay away from Netgear completely.
Support told me that engineering team is aware of this issue, but there is no ETA on a fix. It's been 6 months, I think they are working on new products instead and all of us who bought EAX80's got screwed.
I did notice that if you turn off AX on your router, reboot EAX80, it connects with a strong connection. Then when you turn on AX on the router again, the EAX80 will maintain a strong signal for a couple days before crapping out again. Not sure why, but I'm thinking it stays on a AC connection for a couple days before switching to AX and crapping out.