Problems w/ New WiFi 6 Nighthawk 8AX - EAX80 Range Extender w/ New WiFi 6 Nighthawk AX12 - RAX200

I just got the Eax80 and am having all, kinds of issues too. Took me factory resetting  times to get both the 2.4 and 5ghz networks to show up at the same time. I tried smart setup and wps (which never connected both networks, it was one or the other every time) The 2.4 network stutters fairly often and the 5ghz is unusable after about 2 min following a reboot. The app shows it getting a great connections and speeds, but practical use says completely otherwise. It was slowing down my router at times as well before the last reset which got both networks up, and thankfully that issue hasn't come back. 

I love netgear products, but they always seem to be 1 software update from working properly. I had the X6s and after the last update it got, it started doing the same thing before it died on me, which led me to the Eax80. I'm going to try to get this working with cust support but if not I'll probably get a link sys extender. The wife needs something that works and I just don't want to have to spend 3 or 4nhours trying to get a netgear product to work every few weeks.