Random Restarts

Question

Hi Folks,
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Went against my better judgement and purchased a Netgear AC1900 WiFi Range Extender. &nbsp;It had&nbsp;been well over two decades since I've considered purchasing a Netgear products and regrettably, it doesn't appear that quality and support has improved ... I'm posting in the hopes that I can be proven wrong.
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The AC1900 randomly restarts; the "2.4", "5.0", and "Device Connected" lights will go amber and the Netgear Logo light will begin to flash. &nbsp;A few minutes later, the&nbsp;"2.4", "5.0", and "Device Connected" will return to solid green. &nbsp;The problem is consistent but when it occurs is not.
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I have factory reset the unit, confirmed that the latest firmware (EX7000-V1.0.1.78_1.0.140) is installed, and reconfigured the unit as an extender - no luck, the problem persists. &nbsp;
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I looked at through the interface in the hopes of finding logging options - luck.
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I have created an account and registered the product in the hopes that I could open a Support Ticket but there is no method of creating an online support case. &nbsp;I clicked the "Upload Proof Of Purchase" but all that does is provide information on supported upload formats for the proof of purchase.
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Has anyone else experienced similar issues? &nbsp;The AC1900 to a Rogers Hitron Cable Modem.
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Regards,
&nbsp;
hgagne

hgagne · Answer

Sentence correction as a result of Safari browser anomalies ...
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"I looked at through the interface in the hopes of finding logging options - luck."
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SHOULD HAVE READ:
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I looked through the interface in the hopes of finding logging options - NO luck.

StephenB · Answer

Try downgrading the firmware to 1.0.0.66 -&nbsp;https://kb.netgear.com/000059563/EX7000-Firmware-Version-1-0-0-66
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Many folks have had issues with the 1.0.1.78 firmware, so it'd be useful to rule that out.
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You do have 90 day phone support via my.netgear.com&nbsp; - though it's often not easy to reach them.&nbsp; The upload should be giving you a way to actually upload the pdf (or jpeg). If you aren't seeing that with safari, perhaps try downloading FireFox or Chrome, and seeing if it is a browser-specific issue.

hgagne · Answer

Appreciate the reply ...
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I'll downgrade the F/W and report back here if that resolves the intermittent restarts.
Tried Safari, Internet Explorer, and Firefox to see if the "Upload Proof" behaves differently ... same results.
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Cheers,

hgagne · Answer

Follow-Up ...
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Downgraded the F/W to version 1-0-0-66; there are significant differences in the newer F/W ... looking like WiFi Mesh, WiFi Backhaul, and some of the other "Smart" features were not implemented.
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I'll keep an eye on the AC1900 for the next few days and see if the random restarts persist.
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Cheers,

hgagne · Answer

Follow up ...
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AC1900 seems stable since the downgrade; no random restarts.
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One downside of the downgrade is when using Fusion 11 Virtual Machines when the MacBook has &nbsp;established a connection via the AC1900. &nbsp;The VM's are unable to obtain an IP address as a result of the way virtual MAC are generated - did not experience this problem with the latest F/W. &nbsp;Temporary workaround is to set the VM network adapter to use the same address as the MacBook instead of trying to obtain its own from the Router DHCP.
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Additionally, the following features are missing:
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-&nbsp;Mesh feature:&nbsp;which includes One WiFi Name, Smart Connect, and Smart Roaming- Ethernet backhaul feature
- WPS clone SSID feature in AP mode- 802.11k neighbor report for 802.11k capable WiFi clients
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Hopefully an updated F/W will address issues with the random restarts.
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Cheers,

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Random Restarts

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