Range Ext wont work with Apple devices

Question

I have wifi router (ATT Uverse) thats feeds EX7000 range extender.&nbsp;&nbsp; Any Apple products hooked to the extender do not connec to internet.&nbsp; They do connect to the extender, but there is no network connection to internet.&nbsp;&nbsp; Mircosoft computers work just fine with either network, but the range extender will not let Apple products connect to internet.&nbsp; I've reset everything numerous times, reset factory default and programmed again, etc, all with no improvement.

Bendeego · Answer

Hi ,I also had the same problem ,I could not connect my IPad to the 2.4 network .
i solved my problem by changing the security settings to Wpa psi tkip Wpa Psk &nbsp;Aes
after changing this my iPad and my smart tv connect ,,,
hope this helps you&nbsp;
Regards&nbsp;
Peter H

schumaku · Answer

Reads like you have already installed the current EX7000 firmware (1.0.1.78) which is known to cause&nbsp;this (and some more) issues.
&nbsp;
Head to&nbsp;https://www.netgear.com/support/product/EX7000.aspx#download , select "Previous versions", download 1.0.0.66, unpack the ZIP archive. The&nbsp;EX7000-V1.0.0.66_1.0.126.chk is the file you want - do not&nbsp;to double click or open, but to upload manually to the extender using it's firmware update function. Once done so, factory reset using the reset button (press about three to five seconds) and release. Then re-configure it from scratch as shown in the Quick Start Guide.&nbsp;

archer12 · Answer

schumaku&nbsp;wrote:
Reads like you have already installed the current EX7000 firmware (1.0.1.78) which is known to cause&nbsp;this (and some more) issues.
&nbsp;
Head to&nbsp;https://www.netgear.com/support/product/EX7000.aspx#download , select "Previous versions", download 1.0.0.66, unpack the ZIP archive. The&nbsp;EX7000-V1.0.0.66_1.0.126.chk is the file you want - do not&nbsp;to double click or open, but to upload manually to the extender using it's firmware update function. Once done so, factory reset using the reset button (press about three to five seconds) and release. Then re-configure it from scratch as shown in the Quick Start Guide.&nbsp;
&nbsp;
Thank you!.&nbsp; I did as above and can confirm I am now running the previous firmware V1.0.0.66 as mentioned above.&nbsp;&nbsp; I also turned off the 2G and now only have the 5 G running which changed to port settings from auto to a fixed on the mywifiext setup page.&nbsp; However, I still have the same issue with Apple products not connecting through.&nbsp;&nbsp; I can sometimes get a partial page and then it stops.&nbsp;&nbsp; With a Windows computer or phone there is no issues.&nbsp; But with an Iphone, Ipad or Mac, I get no internet connections.

&nbsp;

Christian_R · Answer

Hello archer12 - Have you performed a factory reset after uploading the previous FW?&nbsp;

&nbsp;

~Christian&nbsp;

archer12 · Answer

Yes, did factory reset after installed old firmware. &nbsp; So some more troubleshooting: &nbsp; I occaisionally do get a webpage when using Apple products now, but most pages do not load. &nbsp; I have the extender connected to my Uverse internet. But I also have an Apple Airporter device so I synced the extender to that unit with the same results. &nbsp; If the extender is basically just a repeater, then I figured the Apple Airport device would work, but it doesnt. &nbsp;I get the same results. &nbsp;I wonder if the extender is scrambling the IP or someother part of the address?
&nbsp;
Thank you!

Forum Discussion

Range Ext wont work with Apple devices

6 Replies