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Forum Discussion

PA51's avatar
PA51
Tutor
Apr 29, 2017
Solved

Range extender won't pick up new router

I recently installed an Arris SurfBoard combo cable modem and Wi-Fi router. It has two networks, and my Netgear Range Extender does not recognize the faster or the slower one. How can I correct this?...
Installation
Troubleshooting
  • DarrenM's avatar
    DarrenM
    May 01, 2017

    To factory reset just hold the reset button for 10+ seconds.

     

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 01, 2017

Hello PA51

 

Did you factory reset the extender and try setup again? Is the new router using WPA2 security?

 

DarrenM

  • PA51's avatar
    PA51
    Tutor
    May 01, 2017

    I am unclear on how to return the device to factory settings and am researching that now. Any helpful tips would be appreciated.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      May 01, 2017

      To factory reset just hold the reset button for 10+ seconds.

       

      DarrenM

      • PA51's avatar
        PA51
        Tutor
        May 01, 2017

        OK, I have reset to Factory Settings. I see a Netgear_Ext option among my networks, but when I click on it it tells me I have no internet connection.