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Forum Discussion

PA51's avatar
PA51
Tutor
Apr 29, 2017
Solved

Range extender won't pick up new router

I recently installed an Arris SurfBoard combo cable modem and Wi-Fi router. It has two networks, and my Netgear Range Extender does not recognize the faster or the slower one. How can I correct this?...
Installation
Troubleshooting
  • DarrenM's avatar
    DarrenM
    May 01, 2017

    To factory reset just hold the reset button for 10+ seconds.

     

    DarrenM

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
May 01, 2017

Hello PA51

 

Did you factory reset the extender and try setup again? Is the new router using WPA2 security?

 

DarrenM

PA51's avatar
PA51
Tutor
May 01, 2017

I am unclear on how to return the device to factory settings and am researching that now. Any helpful tips would be appreciated.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 01, 2017

    To factory reset just hold the reset button for 10+ seconds.

     

    DarrenM

    • PA51's avatar
      PA51
      Tutor
      May 01, 2017

      OK, I have reset to Factory Settings. I see a Netgear_Ext option among my networks, but when I click on it it tells me I have no internet connection.

       

      • PA51's avatar
        PA51
        Tutor
        May 02, 2017

        I have been able to restore from factory settings and am getting a signal in the den now. Thanks a bunch.