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Forum Discussion

randyji's avatar
randyji
Aspirant
Dec 27, 2019

trying to update firmware and the link to the wifi ext is not working

my laptop is connected directly to my wifi range extender via ethernet cable.  Why can i not access   the extender.It keeps saying I am not directly connected!  HELP!!  netgear support was no help.   I simply want to try and updat  my firmware.  

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Do you still have your wifi turned on? maybe the wifi is directly connecting back to your router. 

    • randyji's avatar
      randyji
      Aspirant

      well, i have my ethernet cable plugged directly from range extender to laptop, so not sure if wifi is still on or not?  What is best way to ensure the laptop is only using the wifi extender connection?

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        go into your laptops network connections and disable the wifi adapter from there. you can reenable after you get it setup. 

        otherwise your laptop could have the wireless connected back to the router and the ethernet to the extender. 

         

        https://www.youtube.com/watch?v=gMEKlzlDt-I