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Forum Discussion
Turning on SmartConnect
i have a netgear night hawk cax30 with a EAX20 extender i just set it up reset my connection and i have a Ethernet cord running from my extender to my dell dock station which is plugged into my work laptop, connect is fine internet works but as soon as I turn on smart connect to merge the connections to have one WiFi name I lose internet connection from the extender to my work laptop, so I have to do something specific to have it turned on to have the Ethernet connect to run to my dock I also have a PS5 on the extender running a Ethernet cord, what can I do to have both my laptop and ps5 have a stable connection with Smart Connect on
4 Replies
They should be able to work fine with smart connect and ethernet connected. I've used the CAX30 with an EAX17 and EAX80 so the EAX20 should be similar.
Are you using smart connect on the CAX30?
What I'd do, factory reset the extender. Turn on smart connect on the CAX30.
Give it a couple minutes to fully setup.
then reinstall the EAX extender. Use the installation assistant for setup and not WPS or the app. Tends to go smoother that router in my experience.
Hey plemans, thank you for the input I will try this when I get home from the office I recently just reset both units but I will try this sequence and see if it works!
So I did what you recommended I turned on the CAX30 Smart Connect on and reset the extender and when I turned on the extender and set it up I choose to extend 2.5ghz instead of the 5G because I live on a 3 level and the CAX30 is on the middle floor and the extender is in the bottom floor figured that was the better connection to extender rather 5G of the distance, the app can crash sometime but I got it to work finally but it took a couple tries on my laptop to get it to finally connect, should have I used the 5G?
the problem with that option is 2.4ghz is a slow network. You've got a fast extender, a fast router, but its either going to be using the 2.4ghz as backhaul or fronthaul when you set it up in that manner and its going to be slow. I usually advise to setup standard and extender both 2.4ghz and 5ghz. That way devices can roam between them as needed based on distance or bandwidth needs and their own roaming protocol
