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Forum Discussion
hanlsha1
Sep 27, 2018Aspirant
Unable to setup router after factory reset
Attempted to reset my Netgear WiFi router extender. Inserted a paper clip in back and waited for power LED to blink.
Tried to connect the extender to my router using two options:
(1) Using WPS b...
StephenB
Sep 27, 2018Guru - Experienced User
You need to connect to the router's wifi. If WPS is failing and you don't know the passphrase, then the next step is to log into the router's web ui and look at it there.
- hanlsha1Sep 27, 2018Aspirant
Thank you for your feedback and suggestion. Please note that I did log into my router's web UI and used the password from it to log in and try to connect my extender to the router, however, unsuccessful.
- StephenBSep 27, 2018Guru - Experienced User
hanlsha1 wrote:
Please note that I did log into my router's web UI and used the password from it to log in and try to connect my extender to the router, however, unsuccessful.
Understood. You can try another extender reset, and try the web router setup again - sticking with the router connection until you get past that step.
What security mode is your main router using? WPA2?
- hanlsha1Sep 27, 2018Aspirant
I have tried several factory resets of the extender and each attempt to log onto the router have been unsuccessful. To your knowledge, is there any other way to pair my extender to my router?