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Timkathome's avatar
Jul 12, 2020
Solved

WiFi extender N300

I can't connect any of my devices through my N300 WiFi extender, model EX2700.

I followed the setup through wps which seems to have worked because the extender now shows on the list of available networks. When I then try to connect wirelessly through it the 'Device' green light illuminates for a few seconds before going back off and I just get the message 'Could not connect to WiFi network'. I've done a factory reset and tried three devices (phone, tablet and laptop) but nothing will connect to the extender.

Unfortunately I bought this 54 weeks ago but have only just tried to set it up so can't get any technical support and the warranty has now expired. 😡

Any simple suggestions really appreciated. I'm not at all technically minded!

 

  • plemans's avatar
    plemans
    Jul 12, 2020

    If you click on the support link I gave you, the 2nd video on the support site shows you how to use the installation wizard. 

4 Replies

    • Timkathome's avatar
      Timkathome
      Tutor
      What/where is the installation wizard? Sorry if that's a really dumb question, as I said, I'm not at all technically minded...
      • plemans's avatar
        plemans
        Guru - Experienced User

        If you click on the support link I gave you, the 2nd video on the support site shows you how to use the installation wizard.