NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

PreciousNickia's avatar
Aug 05, 2016

WIFI Range Extender Cannot Connect To Router

Hello All,

 

I recently purchased an Asus Zenbook that runs Windows 10. I received it yesterday and tried configuring it with my extender. For some reason, it wouldn't work. It doesn't redirect me to the Setup Genie or to www.wifiext.net. That's weird. It seems as though the extender is connecting with my computer but it won't connect with my router. Previously, I had an HP that was running on Windows 8.1 and my extender worked perfectly. Never had any problems... Now, when I try to use it with my new laptop, it doesn't work. I don't know if it's because of a setting on my new laptop or what...

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello PreciousNickia

     

    If your extender is not connecting to the router I would try to factory reset the extender and try to do the setup again. You also may want to try and connect the extender using WPS.

     

    DarrenM