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Forum Discussion

Mark_T_H's avatar
Mark_T_H
Tutor
Oct 10, 2018

WN2500RP firmware update broke WiFi connectivity

 
 

After performing WN2500RP firmware update, the device is no longer visible on the network and is no longer accessable via WiFi.  The Range Extender device does turn on with green power and WiFi symbol, but the formerly connected ethernet devices are invisible to the network.

Did anyone test this firmware update before sending out?

-Mark

Firmware

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 19, 2018

    Hi Mark_T_H,

     

    Welcome to the community!

     

    We recommend doing a factory reset after the firmware update.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 22, 2018

      Hi Mark_T_H,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Mark_T_H's avatar
        Mark_T_H
        Tutor
        Oct 23, 2018

        Restore to Factory Settings did not help.  The Wi-Fi Indicator is still dark and the device is not visible on the network.