WN3000RP Extender Password Issue

Question

Model:&nbsp;WN3000RPFirmware:&nbsp;V1.0.2.64_1.1.86&nbsp;I initially set up the extender and connecting to the router wasn't an issue. But when I went to enter the password (that should be the same as my routers password) it did not work. I have reset the extender, changed the passphrase and even restarted my router and then the extender and still no luck. We also erased the extender on Netgear Genie and then reconnected it to the wifi. This extender was used in a previous home with a different router but I'm unsure if that could be a reason why.&nbsp;

plemans · Answer

are you connecting it to the router using wps?&nbsp;if so, factory reset the extender again (push and hold reset for 7-15 seconds while powered on), then install it using the installation assistant.&nbsp;
https://www.youtube.com/watch?v=yJVklshxBMk

CarrotCake · Answer

Hello plemans&nbsp;,&nbsp;Thank you for the response. Yes we attempted to use WPS and just tried to use the installer assistant. The netgear page that pops up didn't load but we were still able to access the installer assistant and connect to the router. When we enter the passphrase it says our network requires a WPA2 password. I attempted to go to the mywifi internet page while on the extender but it wasn't working. Would I need a PC for this process?

plemans · Answer

It can sometimes be easier/smoother on a pc/laptop.&nbsp;
What route are you connecting it to?
Are you using wpa2 on the router?&nbsp;
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CarrotCake · Answer

plemans&nbsp;Could you expand on what you mean by what route and if I'm using WPA2? The router we are using is Xfinity. Our wifi says its WPA2/WPA3.&nbsp;

michaelkenward · Answer

CarrotCake&nbsp;wrote:
plemans&nbsp;Could you expand on what you mean by what route and if I'm using WPA2? The router we are using is Xfinity. Our wifi says its WPA2/WPA3.&nbsp;

I suspect the question was "what router?"
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Sadly, saying "The router we are using is Xfinity." tells us nothing useful. Xfinity must have used dozens of different routers over the years. Usually they l have a label on that tells us the make and model.
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Is there also a modem in front of the router?Or is that the Xfinity thing?
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WPS should work, but without knowing the details of your devices, it is hard to know why it doesn't work for you.
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Earlier you said:
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The netgear page that pops up didn't load but we were still able to access the installer assistant and connect to the router. 
What "Netgear page"is that?
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WN3000RP Extender Password Issue

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