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5feathers's avatar
5feathers
Follower
Oct 20, 2017

WN3000RPv2

ATT placed these in my home recently & while they connect with my wireless network, I cannot use the network of the extender because I’m unable to log on with either extender. I tried the website & admin/password login but it failed to connect. Can someone please help me troubkeshoot? I have no manual
Firmware
Installation

4 Replies

    • cke's avatar
      cke
      Aspirant
      Oct 23, 2017

      I have the exact same problem.  I tried both connecting via physical cable or wirelessly to the extender, I'm not able to access mywifiext.net or it's default ip, which is 192.168.1.2150.  All go to "unable to connect".  I even tried factory reset button.  Still the same.  What can I try next?

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 24, 2017

    Have you tried to hold the reset button for 10+ seconds?

     

    DarrenM

  • wgray's avatar
    wgray
    Aspirant
    Jan 31, 2018

    I bought the GearHead Network Support for Home Products for $139.99. They are the worst tech support I have ever had contact with. My problem is the the 2 range extenders i have wn3000rpv2 and 3 lost internet connection taking my ARLO security cameras off. I spen 2 hours with 1 tech Monday and 2 hours that afternoon with a supervisor and he could fix it. They have a process that they take your call and tell you someone will call you in 2 hrs or 3 hrs which they never did. I called them both times and they said sorry the supervisor is not available but today they said some one will call me back in 3 hours today, we will see. Like I have nothing else to do but wait by the phone. Don't buy this Support. I have tried to find a way to complain to Netgear but can't fins a way so I'll use this format.

    I can connect the range extenders through the Genie but 'no internet connection". Any one that can hel please do.