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Forum Discussion
apronedsamurai
Aug 15, 2018Aspirant
wn3000RPv3 keeps disconnecting and taking rest of internet with it?
"The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet."
This is the message I keep getting and my internet keeps cutting out.
I have Windows 10 an...
StephenB
Aug 16, 2018Guru - Experienced User
So this is what I think we know:
When the internet connection drops:
- you can still reach both the router and extender over the local wifi network
- The ping 8.8.8.8 failure confirms that the internet can't be reached.
- The internet can't be reached on either extender wifi or the router wifi
- turning off the WN3000rpv3 restores the internet connection on the router wifi.
Do you agree?
This is a confusing combination of symptoms. Here's one more experiment: The next time it fails, leave the extender on, and instead power-cycle the router (turning it off and on), and wait for it to boot up and it's LEDs to settle down to their usual state. See if that also re-establishes the internet connection. Check the internet connection on both the router wifi and the extender wifi.
apronedsamurai
Aug 16, 2018Aspirant
Ok.
So I did what you said, power cycled the router and left the Extender on.
No change at all, the internet was still inaccessible. When I pinged 8.8.8.8 and google, no luck with either.
The weird thing...I was unable to access either the Router OR the Wifi Extender ip addresses!
- StephenBAug 16, 2018Guru - Experienced User
Thanks (though I wasn't expecting that result).
One more test that that might be useful. That is to disconnect the PC ethernet cable when the problem occurs, and see if the PS4 can then reach the internet.
I am wondering if all this might be a result of some malware on the PC congesting your network. So perhaps download malwarebytes, and do a full scan. https://www.malwarebytes.com/ The free version is enough for this, though of course you could take the free premium trial.
- apronedsamuraiAug 16, 2018Aspirant
Hi,
Did what you said tried to access internet via the PS4 with the Ethernet cable disconnected from the PC, unable to get/form connection.
- apronedsamuraiAug 16, 2018Aspirant
Have also tried a different Wifi Extender model....getting exactly same issue :(
- StephenBAug 17, 2018Guru - Experienced User
apronedsamurai wrote:
Have also tried a different Wifi Extender model....getting exactly same issue :(
Which says it's not the extender, it has to be something else. I'm thinking the PC is the most likely cause. Did you try running the malware scan on the PC?
- apronedsamuraiAug 17, 2018Aspirant
Yes I did, some issues were detected, I removed them all, ran several other scans after that, still the issue persists...
- apronedsamuraiAug 17, 2018Aspirant
I have reinstalled Windows 10.
Hopefully that helps...
- StephenBAug 17, 2018Guru - Experienced User
apronedsamurai wrote:
I have reinstalled Windows 10. ... Hopefully that helps...
I hope so too.