WN802T is it dead???

I just placed a call to Netgear Support and they had me do the resets again. I tried the access point with a different ethernet cable and even on a second PC, but nothing worked, so they did an RMA and I will be receiving a new unit.

This morning I had the same thing happen. I've got five of our twelve employees on wireless using a WN802T AP, and it's been great for about the past six months. This morning it was dead, with the exact same symptoms described here. Serial starts 1KV371. Will call support and get a ticket started.

Mine died about 2 days ago. Opened a web case today. There seems to be a serious defect here if this many APs are going all at the same time. Has anyone been able to determine if it's HW or SW related?

My serial starts with 1KV36BL.

On average, how long did it take others to resolve this?

Thats nice... Heres my story so far...

I bought the AP around this time last year, Then in July, my wireless just wasn't showing up. I went in and guess what... Power light, nothing else. I tried everything I could think of to get it working. (I'm a Network/Systems engineer w/ 10 years of exp) I called tech support, and they didn't mess around and issues me an RMA #. I paid the $20 to RMA it (wanted them to ship a unit before I sent this one back) and got the new one around July 27th, installed the bad boy, and was up and running.

Then... 3 days ago on the 25th I walked into my home office and what do you know... power light only... I did the basic troubleshooting, even tho I already knew it was a nice shiny brick. I called tech support around 10 o'clock at night, gave the tech support agent my old case # from the first time (July), he asked for it, and he instructed me to call the RMA dept and get them to RMA me a new one since it was the replacement for an existing RMA. Trust me, I already thought it was way wrong, but after asking if the RMA dept is 24hrs, he said yes, I agreed to call the RMA dept. Well, after calling the RMA dept and hitting the voice mail 3 times, I accepted the fact that the dept was closed and I left a message around 1 AM on the 26th.

So today I get home from work, as I have not recieved a call I went ahead and called the RMA dept back, they pretty much confirmed that was way incorrect and I needed a new RMA #, etc. So I called tech support, and guess what. My warranty expired on the 27th. The problem? The tech I talked to on the 25th didn't give me a new case, as all he did was read my old case and pretty much pawn me off onto the RMA dept. So, since theres no record I called... they pretty much told me I'm SOL.

So baring the fact that I'm already pretty ticked off at that, suppose to receive a call from customer support within 24 hours, I had to go through 5 managers before I got that, I'm sitting here on my 2nd WN802T that has suddenly and magically bricked itself. No heat issues in this room, no wierd wiring, nothing. Besides the fact that I'm not only recommended this product to a bunch of people/clients, but have purchased about 50 of them for varias clients. So now I'm wondering whats going to happen when theres become bricks? Not a good time. I'm very disgruntled and unhappy at this juncture. I own around $2000 worth on netgear equipment sitting in my rack, and I've purchased 10s of thousands worth for clients. As of right now, I'd love for nothing than to return all of this equipment and get refunds.

So... if you have one, might I recommend you try and get a refund if possible and go with a different brand. I'm 2 for 2 going bad, all around 4-6 months from owning them. For the guy who bought them for clients, try as hard as you can to see if you can get them refunded. I was a very big supported of netgear, and unless netgear surprises me in the next few days, basically after my customer service call, there losing a customer, and all of my customers.

Sorry for the rant, but as you can tell, not in a perticularly great mood about this.

Now I'm worried....
My WN802T just died, it only lasted 9 months. Like others in this thread, my unit has a power led but no other, and no connectivity over the network, it's a brick. I was on hold with customer service for over an hour before they hung up on me. My unit is still in warranty and I have all the supporting documentation, but it sounds like Netgear isn't especially concerned with customer problems with their equipment. I'm worried because we are replacing our older switches and WAP's with new ones and some of them are Netgear.

We bought four of these to create a wireless network in some staff accomodation. 3 of them have died so far in exactly the same way and we are just waiting for the other one to go.
Can any one recommend a suitable replacement?

Thanks

Oliver

What is Netgear doing about this? I bought one this summer and it went dead around September. I replaced it with another and it died yesterday. So it seems they last 2-8 months from the responses on here. I think a recall is in order and if not, a class action lawsuit.

My first WN802T bricked after about 6 months, it was RMA'd, then the
replacement unit bricked after another 3 months. That was RMA'd also, about a
month ago ago. So, following the same pattern it seems.
Waiting to see what happens with the third unit. :(

I bought my WN802T sometime early June 2007. On Sunday, December 23 it died in exactly the same way as described in many postings in this thread.

What strikes me is this: I have switched off the WN802T many many times when I just took off the plug which is directly attached to the WN802T. However, on Sunday I took out the Transformer from the direct current. After that is was dead.

So, is the cause related to taking out or inserting the transformer from the direct current? Does it cause some kind of shortcut? Aynone who can confirm this?

I just entered at Netgears Service Portal ( I always register my Netgear products) an Online Support Submission and requested an RMA #.

Just for the record: the WN802T which became defunct is: 1KW16BLN00445

The new one I bought yesterday (yeah, I absolutely need it for my work), which I installed this morning and works (until it breaks again) is:

1KW16BLL004FD

NETGEAR really needs to address this very soon and I recommend NETGEAR to carefully monitor this thread. The many many dead WN80Ts prove that the symptoms are abnormal from a statistical point of view.