As the subject states, we've just bought a number of WNDAP350 access points. The wireless functions perfectly on the 5GHz band, but the 2.4GHz continually drops out. I'm trying to borrow a laptop with a different chipset to check, but so far the Intel 5300 Wifi and iPhone 3GS both fail to keep a connection. Using Vistumbler on the laptop shows a complete drop to zero-signal roughly every 2-3 seconds.I've tried with all encryption disabled too, which has made no difference.Has anyone else had similar issues?Stephen

Stephen,Try turning off all the WMM settings under Advanced on the 802.11b/g/n network. See what affect that has.KW

Although I am not the original poster, I am experiencing a similar issue with an Intel card (4965AGN) and the WNDAP350. Among many other tests, I disabled WMM to see if that would help. That just resulted in another problem ...on both the 2.4Ghz and 5Ghz radios, the max connection rate at 802.11n when WMM is disabled is only 54 mbps.I have the latest Intel drivers. Thx...

Wow, I'm floored that this product seems to have very similar problems to the piece of trash WNDAP330. I can't believe that they didn't fix the drop outs with this next gen product. I also cannot believe that a firmware fix has not yet been released for these pieces of crap that would fix it.Jim, don't say contact Netgear support! They are worthless! :mad:When calling Netgear they claim to have no idea what you are talking about and the people answering the phone seem to have no abiliity to talk to the engineering department for Netgear to actually resolve the dropouts via firmware update. I believe that their help desk is outsourced to a different company and it would take an act of god for the two companies to actually communicate about bugs.Simply amazing!

The trick is to set 'WMM Powersave' to Disabled, but leave 'Enable Wi-Fi Multimedia (WMM)' set to Enabled. This combination stops the dropouts from happening, but leaves the full 300Mbps connection enabled.

djscal wrote:Jim, don't say contact Netgear support! They are worthless! :mad:Hmmm, I disagree on that. I have problems with the WNAP210 and WNDAP350, yes, but after an extensive e-mail (and phone) contact with Support (they asked the right questions), they now have created a new Firmware (for WNAP210) which solves one of my problems. Perfect support!See: http://forum1.netgear.com/showthread.php?t=49852I've posted the new firmware in that topic.

WNDAP350 2.4GHz drops out every few seconds

25 Replies

markgca
Guide
Feb 21, 2012
i have the same issue, but on 5gz band

i have one wndap350 and one wndap360 bridged together, using both for wireless access points. the 350 has 2.1.2 firmware, and the 360 has 2.1.1 (the latest for that box)

whenever i do rogue ip detection, i get the drop outs (on 5gh, havent tested on 2.4ghz) BUT this is with the latest wirless laptop card; lenovo t420s with intel centrino ultimate n6300 agn, with the latest drivers.

turn off rogue ip detection, it works with no dropouts. with it on, it dies periodically (between every 30 seconds to 3 minutes).

so it isnt just old $10 wireless cards having issues

mark
jrich
Aspirant
Jul 20, 2012
I should have researched these forums sooner before purchasing WNDAP350. Almost all clients experience complete loss of connection after 10-15 minutes of use. It is especially prevelant in Apple products. I have even completely disabled the the 5ghz radio, but there are still issues. I use a static channel, turned of the WMM powersave, rogue ip, etc. Still have these problems. Clients have to be manually disconnected then reconnected to the AP. What is up Netgear? And yes I am on latest 2.1.2 firmware.
RossACNS
Aspirant
Aug 15, 2012
For anyone having problems with the WNDAP350 and specially with apple products like the iphone.
Enabling the WMM will help increase speed.
Disabling the Powersave will help remove some random disconnects.
Disabling the AMPDU will assure that the iPhone always quickly connects.
Enabling the RIFS will speed up the transfer rate dramatically.
Hope this helps

Here's location of changes.

Change #1
Tab=Configuration--> TopMenu=Wireless --> SideMenu=Basic ==>
QoS Setting ==>Tab: 802.11b/bh/ng & Tab: 802.11a/na

CLICK
Radio Button=Enable (WMM) {Enable}
Radio Button=WMM Powersave {Disable}

Change #2
Tab=Configuration--> TopMenu=Wireless --> SideMenu=Advanced ==>
Wireless Settings ==>Tab: 802.11b/bh/ng & Tab: 802.11a/na

CLICK
Radio Button=AMPDU {Disable}
Radio Button=RIFS {Enable}
robertdw
Aspirant
Sep 28, 2012
Have applied these settings but iPhone 4S still disconnecting.
Only 3-5 clients on 2.4 ghz and 3 clients on 5ghz band.
WNDAP350_V2.1.2
Just come from Cisco WAP4410n which had disconnecting problems:mad:
mspritch
Novice
Feb 19, 2014
Before changing the RIFS and AMPDU settings as described above my MacBook would regularly lose network connection (wifi signal fine but can't ping anything) until I either disconnected or switched between the 2.4GHz and 5GHz SSID.

Since changing the settings it's been rock solid.

Firmware: 2.1.7.

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WNDAP350 2.4GHz drops out every few seconds