So I have a WNDAP360, running the latest 2.1.1 firmware.It is setup to be as basic as possible.I have disabled the QoS features, and set the channel.I looked with inSSIDer and got my 2 most free channels.The 5GHz channel is totally free.I have set my laptop to use the 5GHz channel and get excellent connection.The WNDAP360 is connected to my HP Gig switch, using an injector for PoE.I have tested with and without the injector directly into my Cisco ASA which has PoE.So now my issue is.I have a constant signal, the signal itself never drops.But I get disconnects from services, eg I play League of Legends.Now if I play through Wifi I get pvp.net disconnects, and it automatically reconnects after a bit.Constantly!If I connect the same laptop to the switch directly, I get no disconnects at all. Ruling out the Laptop. My desktop on the switch is also fine.This means the only thing is the AP itself.The WMM feature is disabled on my laptop.I cannot think of anything else to do or try.I have reset the AP when I did the firmware upgrade.Thanks

Anyone have ANY ideas on to what I can try?

I meet a similar problemI have a WNDAP360, running the latest 2.1.1 firmware.The WNDAP360 is connected to my NetGear GS108PeV2 switch.I use the supplied power adapter for the AP.Everything is ok but the AP is rebooting constantly (after 3 to 5 minutes) !If I connect my laptop to the switch directly, I have no problem.I also tried to check if the 2.1.1. firmware was completed but I did not find any place in the menu with firmware version.I will appreciate if someone can give me a help.Thanking you in advanceRegards,

SavellM wrote:Anyone have ANY ideas on to what I can try?I have the exact same problem. It seems to be most prevalent with the 5.0ghz network but I occasionally have issues on 2.4 as well. I usually just see random packet loss. If I get a continuous ping going I lose a few packets out of every 20 or so. I have it connected via PoE port off my ASA 5505. It has happened on both my laptops; HP 6930p and HP 8440p. They have Intel WiFi 5300 and Intel Centrino 6300 cards respectively with the latest drivers. Not sure what else i can try either.

We are having this issue as well at various clients.Brand new install is experiencing this issue. Just implemented a WMS5316 that is managing 5 WNDAP360s all with the latest firmware as of 4/12/2012. Users notices that his Pandora will stop playing. He disconnects from the WiFi and then reconnects and it starts working again. He is running an HP with a Broadcom 43224AG card.Also having this issue at another client with 6 WNDAP360s managed by a WMS5316. They are noticing it with their MacBook Pro and iPhones.Another client has 5 WNAP210s managed by a WMS5316 and is having the same issue with MacBooks, iPhones, and iPADs.Originally I thought the issue was something with the Apple products but now I'm getting reports from PC users.Please help as I have many clients that are heavily invested in Netgear Wireless.

Are you using rogue AP detection ? Have you tried disabling it ?

WNDAP360 losing connection | NETGEAR Communities

43 Replies

Nate5
Aspirant
Jul 06, 2012
Just ran across this thread. Spent three late nights on jobsite with similar issue to what you all are describing. Very intermittent internet through WNAP320 with iPad/iPhone/MacAir. All show as connected with good signal but while one iPad is moving quick, another is dead with seemingly no internet. Up & Down constantly. Changes from device to device and sometime all are unable to get internet. Certain content also seems to be better.

Did turning off the "N" work as a temporary fix?
inigoml
Aspirant
Jul 06, 2012
Nate5 wrote:

Did turning off the "N" work as a temporary fix?

Now there are less random reboots. About 1/10th.
jshelton_li
Aspirant
Jul 06, 2012
Since we have turned off the N at a few of our clients we have not had any troubles. Also I have checked at several clients that have similar Netgear hardware that have not reported any problems and none of them have had Broadcom N series client devices.
jrich
Aspirant
Jul 21, 2012
I have 3 WNDAP350 units doing the same thing. Apple products will for all purposes drop connection, but still showing great signal and connection to the AP. Only way to solve the problem is to manually disconnect then reconnect to AP. Have tested with a Lenovo laptop using Intel chipset and also experience the same symptom, although not as often as Apple products. Any Apple product (iphone, macbook) will lose connection after 10 minutes use or so. Anyone found a solution or is turning off N the only possibility? Could one possibly use 2.4ghz radio for just b/g then use 5ghz radio for N?
rdpettigrew
Aspirant
Jul 21, 2012
Bump this. I own a WNDAP360 I have a MBP and multiple iPhone 4s phones that are having connectivity issues. Just like everyone has stated the device appears to be connected but throughput is either painfully slow or non existent. My android devices do not seem to be affected as they rarely have wireless issues. Looking at the uptime I do believe that my AP is rebooting itself albeit not very often. Right now it has 10 days of uptime but I know I have not rebooted it manually in the past 10 days. Waiting patiently for a firmware fix...
wndap360_reboot
Aspirant
Jul 24, 2012
Deployed two WNDAP360 AP's at two offices which just went live and they both keep rebooting in seemingly random intervals. Spent some hours looking at PoE and other possibilities and then found this thread. Hoping for a fix with some urgency.
xpitjj
Aspirant
Aug 27, 2012
Did you have any success solving this issue? I am preparing to deploy the WNDAP360 for several clients, however in my testing it does not seem to maintain a stable connection on either 2.4Ghz or 5Ghz. Some clients work better than others, however overall the connection seems unreliable. Sometimes the AP reboots at random, other times it stays up but the connection drops or stops working at random.

Is Netgear planning to release an updated firmware to fix this? Many people seem to be having this issue.
jrich
Aspirant
Aug 27, 2012
With my 350's the only solution has been to just turn off the 5Ghz radio completely and run b/g. Yes this completely renders these APs useless for what they were purchased for, but at least they are usable to some degree.

Nate5 wrote:
Did turning off the "N" work as a temporary fix?

xpitjj

Aspirant

Aug 28, 2012

jrich wrote:
With my 350's the only solution has been to just turn off the 5Ghz radio completely and run b/g. Yes this completely renders these APs useless for what they were purchased for, but at least they are usable to some degree.

jrich wrote:
With my 350's the only solution has been to just turn off the 5Ghz radio completely and run b/g. Yes this completely renders these APs useless for what they were purchased for, but at least they are usable to some degree.

Thanks for the suggestion, however even with that crippled configuration the WNDAP360 seems completely unstable. It still reboots randomly every few minutes even with only 2-3 devices connected to it.

Nick_123
Aspirant
Sep 03, 2012
Also having the same issue as you guys found when I do have a connection it is slow and often times out. Disabling 5Ghz band solved the problem for me but I'm hoping this is only a short term fix until netgear release new firmware.

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WNDAP360 losing connection