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Forum Discussion
WPS connected WN3000RP to the router but devices can't access the internet thru the extender
The extender has worked OK until recently then no internet connectivity. It has been re-connected successfully to the router using WPS buttons but devices won't connect to the internet through the ex...
Could I just clarify what you have said so I understand it and do 'the right thing'. The current configuration and events:
- the router is connected to via internal copper to 'super fast broadband/fibre optic' to my service provider
- it provides a WiFi service to devices within range let's call the wireless network name 'housenet'
- all devices connected satisfactority to 'housenet' entering the wireless key/password on each device - also vistors have no problems
Then:
- having carried out a factory reset on the WN3000RP extender, I turn it on and after a couple of minutes, it connects to the router and appears in the device's list of available networks as 'housenet_ext' with all the green lights on other than the Connection Status light.
- I then select 'housenet_ext' (presumably as you have described it, 'connect to only the WN3000RP extender's WiFi and no other internet connection') on my laptop or other device and none will connect - my smartphone advises 'Unable to authenticate aginst the network' - the Connection Status light comes on for several seconds for each connection attempt.
SO I CAN'T CONNECT AS YOU HAVE ADVISED 'TO THE WN3000RPEXTENDER'S WiFi and no other internet connection' SO, CONSEQUENTLY, UNABLE TO GET INTO THE EXTENDER using WiFi....
So try a direct ethernet connection from my laptop to the extender: (Connection light comes on)
- entering http://mywifiext.net into a Chrome browser tab produces the Netgear Oops! page - 'It seems that you have navigated to this page by accident' - see above
- entering http://192.168.1.250 into a tab produces 'This webpage is not available ERR_CONNECTION_TIMED_OUT'
So no extender menu...
So an ethernet connection can't get in...
Have I got the connection process wrong in some respect??? If I'm doing what you have asked, can we conclude there is something wrong with the extender?
Hi 4010sparky,
"- I then select 'housenet_ext' (presumably as you have described it, 'connect to only the WN3000RP extender's WiFi and no other internet connection') on my laptop or other device and none will connect - my smartphone advises 'Unable to authenticate aginst the network' - the Connection Status light comes on for several seconds for each connection attempt.
SO I CAN'T CONNECT AS YOU HAVE ADVISED 'TO THE WN3000RPEXTENDER'S WiFi and no other internet connection' SO, CONSEQUENTLY, UNABLE TO GET INTO THE EXTENDER using WiFi...."
Yes, after a factory reset, connect to only the WN3000RP WiFi
then on your computer, open a web browser and go to 192.168.1.250 or mywifiext.net ,
you will then go through the setup process.
-----------------------------------------
"So try a direct ethernet connection from my laptop to the extender: (Connection light comes on)
- entering http://mywifiext.net into a Chrome browser tab produces the Netgear Oops! page - 'It seems that you have navigated to this page by accident' - see above
- entering http://192.168.1.250 into a tab produces 'This webpage is not available ERR_CONNECTION_TIMED_OUT'"
When you are doing this step of connecting laptop to extender via ethernet cable, can you confirm that your computer is not connected to any other WiFi (housenet) connections?
Thank you
Yes, WiFi is turned off.
Please open a case with Support, for them to determine if it is faulty hardware
http://support.netgear.com/general/contact/default.aspxJust to finish off this 'experience': to reset the extender and thereby open up access to settings, you must keep the extender reset 'button' down for over 20/25 seconds - 10 absolutely won't do it and this was where much of my frustration with this situation came from, so hold it down for 20-30 seconds! But having successfully re-set the extender and got it back on line with full internet access, every couple of days, I get messages such as 'only limited access to the internet' and the original problem comes back - the extender is shown on devices as connected to the internet but no access. Streaming netflixs or any other services come to a halt - TV screen comes up (Google Chrome dongle) with a message advising no connection to the extender. So I turn off the power, wait for half a minute and turn it back on, extender re-boots and connections restored and access to the internet once again. So the problem seems to be that the extender electronics are unstable. The extender is well within range of the router, strong signal, so it's not that. If this is a problem being experienced by many, its a design fault, if it's just me, well there may be a dry solder joint somewhere. Either way, it's a dam' nuisance and I'm going to have to find a solution which, I guess, is buy somebody else's range extender or go for a powerline solution for the TV at least.
Just to finish off this 'experience': to reset the extender and thereby open up access to settings, you must keep the extender reset 'button' down for over 20/25 seconds - 10 absolutely won't do it and this was where much of my frustration with this situation came from, so hold it down for 20-30 seconds!
Having successfully re-set the extender and got it back on line with full internet access, every couple of days, I get messages such as 'only limited access to the internet' and the original problem comes back - the extender is shown on devices as connected to the internet but no access. Streaming netflixs or any other services come to a halt - TV screen comes up (Google Chrome dongle) with a message advising no connection to the extender. So I turn off the power, wait for half a minute and turn it back on, extender re-boots and connections restored and access to the internet once again. So the problem seems to be that the extender electronics are unstable. The extender is well within range of the router, strong signal, so it's not that. If this is a problem being experienced by many, its a design fault, if it's just me, well there may be a dry solder joint somewhere. Either way, it's a dam' nuisance and I'm going to have to find a solution which, I guess, is buy somebody else's range extender or go for a powerline solution for the TV at least.