AC1600 won’t connect to internet

Question

I have a net gear AC1600 and it has worked awesome for the 10 months I have had it. A few days ago it stopped connecting to the internet (device says WiFi has no internet connection).

It works for about 15-30 minutes after power cycle. The upload and download lights both keep flashing after 30ish minutes after reset and we lose all internet.

Note: For trouble shooting I have tried power cycling, factory reset, checked COAX cables and splitters, XFINITY tech says it’s definitely the modem because everything else is working and other modems work when installed, and I believe I have the latest firmware available for it.

Please help!

plemans · Answer

What device do you have? AC1600 is a speed and not a model.
From your description, it sounds like a combo device.&nbsp;
A screen snip of the cable connections page (shows upstream/downstream info) and the event logs helps us check your connection.&nbsp;

Mason01 · Answer

It is a combo device. C6250-100NAS Is what the box says.How do I access those logs? It won’t even let me access the net gear nighthawk app currently.

plemans · Answer

log in through the browser. go to 192.168.100.1 on your pc/laptop
what are the led's on it doing? (all of them, color, blinking, etc)

Mason01 · Answer

Power light is solids green. Download light will flicker on and off until it connects and then it’s solid, the upload light will flicker and then after about 15 minutes it restarts the process. All are green. 5GHZ and 2.4 GHZ are solid green entire time.

Mason01 · Answer

Follow up post for logs photo

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AC1600 won’t connect to internet

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