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Retired_Member's avatar
Retired_Member
Oct 20, 2020

AC750 extender model EX 3700 no Internet to access set up

I have had extender for a year so no support.
Yesterday I had my router replaced, I was mid set up for the extender after a factory reset when I was booted for inactivity mid set up. Since then I can't access the mywifiext(dot)net page as it says 'no Internet access' . It had Internet until I got booted changing my extender parameters, I had already connected router no probs.
I have done the reboot devices and router, I have re factory reset a dozen times, I have used different devices and plugged extender in different rooms. How can I get the internet working on the Netgear(underscore)ext so I can re set up??

12 Replies

  • Try factory resetting the extender 1 more time. 

    Push and hold reset for 7-15 seconds while powered on. 

    Then to set it up, hardwire into it from a pc/laptop. Disable the pc/laptops wifi during setup so it doesn't default back to that connection. 

    Then set it up using the installation assistant and not wps. 

     

    What router is it connecting to? 

    • Retired_Member's avatar
      Retired_Member

      Thx I will absolutly try that, however I can't work out what cable I would need to connect the extender to my laptop? Can you advise? 

       

      The extender was connecting to my Hub 3 Virgin router, as I can't set it up it's currently not connected to anything.

      • plemans's avatar
        plemans
        Guru

        Retired_Member wrote:

        Thx I will absolutly try that, however I can't work out what cable I would need to connect the extender to my laptop? Can you advise? ----An ethernet cable. The EX3700 has an ethernet port you can hardwired a pc/laptop to. tends to make install faster/easier.