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Forum Discussion

jmartin6's avatar
Mar 13, 2020
Solved

C3700 No visibility for IP & DNS Settings

Why can’t I see or have access with visibility for IP & DNS settings when using Netgear Genie.
  • what address are you entering? 

    Try hardwired into it. 

    If you've changed the password/have the incorrect password and don't have password recovery setup, then you'll need to factory reset to get back into it. 

5 Replies

  • Because its not built into the app and needs to be adjusted from the browser? 

    • jmartin6's avatar
      jmartin6
      Tutor

      I enter the router address into the browser but does not open up or if it does open up to login page it does not recognize the admin password even though I know it is correct.

      • plemans's avatar
        plemans
        Guru

        what address are you entering? 

        Try hardwired into it. 

        If you've changed the password/have the incorrect password and don't have password recovery setup, then you'll need to factory reset to get back into it.