C3700v2 Firmware Downgrade

Question

Been having connection issues with my C3700v2 since getting it, connection drops, speeds dropped as low as 0.03mb/s... I'm thinking it may be due to a firmware mismatch, my firmware displayed via the router is V1.02.12, my ISP (Cox Communications) only supports V1.01.28 therefore my firmware needs to be downgraded.

I contacted Cox Communications, they're telling me since it was not purchased through them, I must contact Netgear. Netgear will not supply me with the appropriate firmware version.

Am I **bleep** out of luck? Anyone know where I can obtain these firmwares and just manually install them?

michaelkenward · Answer

Firmware for cable modems is beyond Netgear's control.
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What’s the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Support
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If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmware. You must contact your Internet service provider (ISP) to upgrade your firmware.
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hallux · Answer

If upgrading was the case... then yes, the ISP could help however I need to DOWNGRADE... as my post stated.

michaelkenward · Answer

hallux&nbsp;wrote:If upgrading was the case... then yes, the ISP could help however I need to DOWNGRADE... as my post stated.
My answer has&nbsp; nothing to do with upgrading.
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If you read it closely you will see that it tells you who has to change the firmware.
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Up or down, it is the ISP.
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hallux · Answer

Okay and when the ISP refuses? The end user who spent money on a product they cannot use is **bleep** out of luck because the manufacture refuses to provide various firmwares available for individuals use.

michaelkenward · Answer

hallux&nbsp;wrote:
...the manufacture refuses to provide various firmwares available for individuals use.

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Please read what I wrote. Again.
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It has nothing to do with what the&nbsp;manufacturer will or will not do.
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It is what the ISPs will allow.
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In the way of third party firmware for routers, there may well be ways of hacking these devices and forcing software on to them. Bt I habe bot seen them.
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You can huff and puff all you like about Netgear's iniquities, there are plenty of things to complain about. By all means see what other modem makers will allow, but you&nbsp;will have a&nbsp;hard time&nbsp;finding one that&nbsp;gives you control over the firmware.
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This is, of course, one reason why experienced users avoid modem/router combinations. They buy a modem and then add a grown up router, rather than something that the ISPs will put up with.
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C3700v2 Firmware Downgrade

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