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tklahn79's avatar
tklahn79
Aspirant
Jan 25, 2022

C6300 No wifi

So I'm use to having to periodically restart my router for some reason. But now, as pictured, the wifi is not working. My wired devices are fine, but all the others aren't. I'm not sure what the lights are telling me to do. Any help would be greatly appreciated.

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Your lights are telling you there's issue with the upstream. Which is should impact both wired and wireless devices. 

    Do you have screen snip of your cable connections page and your event logs?

      • wcalifas's avatar
        wcalifas
        Prodigy

        Did you try a hard reset? press the reset pinhole for about 30 seconds with a paper clip. It will go back to factory default in case you have certain settings that you made such as wifi ssid or changed the password for the wifi.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    tklahn79 wrote:
    So I'm use to having to periodically restart my router for some reason. But now, as pictured, the wifi is not working. My wired devices are fine, but all the others aren't. I'm not sure what the lights are telling me to do. Any help would be greatly appreciated.

    The C6300 is a cable modem/router.

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    If you need more help, you might have more luck, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.