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Solved
Cannot stream Xbox One to PC, existing guides haven't helped
I recently changed ISPs from AT&T to Comcast; doing so meant moving from the router/modem AT&T provided to me and purchasing the R6400. With the AT&T router, I never had an issue streaming from either of my Xbox One's to my PC. Since moving to the R6400, I cannot stream. The Xbox app can successfully turn on both consoles, both consoles will report that I have started streaming, but streaming never actually occurs to the PC. When I run the Test streaming option, all tests report failures, and when clicking the Stream in the Xbox app, almost immediately the app reports Network quality problems.
I've looked over several guides on these forums and none have helped me successfully stream my Xbox One to my PC. When I setup my router, I never really customized anything outside of the network names and passwords, so it was a standard setup. I'll gladly try any suggestions people have, but as nice as this router has been in getting me a strong signal throughout my house, this has been a source of frustration, as well as being unable to connect to my NAS drive. If the return date weren't already past, I would have brought this back.
After looking at the other guides, I'd very much prefer having the option to stream to either Xbox as I was able to before with less-sophisticated-but-it-worked router that AT&T provided.
I returned my router to BestBuy and exchanged it for another R6400, but still had the problem. I returned that one and picked up a separate brand, and still had the same problem. Out of ideas, I decided to try my wife's PC, which is wireless and uses the 2.4GHz connection, and to my bafflement, the streaming worked. After seeing it working, I made another attempt to stream to both my laptop and PC, and both failed. Our PCs were built six months apart and the only notable difference I can think of is the band the two use to connect to the route. Before changing ISP and routers, the laptop was able to stream, which makes this, again, baffling. I'm going to have to dig into the PC settings to see what the difference is that's causing me these frustrations, and that's something I hope Microsoft can help with. I'll also try using the 2.4GHz band like my wife's PC whenever my adapter decides it can finally see it. I returned the other brand's router and picked up yet another R6400, as it gives me a consistently strong signal throughout my two story house, while the other had intermittent drops.
In short, the router was not the problem. Thanks for the help.
5 Replies
Hi Mathachew,
You can try the following steps.
1. Please make sure that the PC can ping both/either of the XBOX One.
2. Please test if the issue persists if the devices are all wired to the router.
3. Make sure that the devices are connected to the 5GHz band if possible.
4. Make sure that the firmware is up to date on the router.
Regards,
Dexter
Community Team
Hi DexterJB
The PC I am connecting from is wireless and can't be wired. One console is wired, the other wireless. I can ping both, but cannot stream to either one. I can turn them on, I can even use the Xbox app to send commands to both consoles, but again, no streaming. Both devices are on the 5GHz band and the latest firmware is installed.
I want to stress that with AT&T's router that I used previously, I didn't have to change a single network setting and had a standard router configuration, no tweaks at all. Is there something I'm missing that would require specific changes to stream either console?
I found my receipt and I have three more days until I can't return this. I've liked the R6400, especially the stronge 5GHz range, but this is really frustrating. I'd prefer not to return it.
