AC6700 v2 Nighthawk. First, router does not respond when try to connect via the iOS app. That is worthless. Download and try to use web interface but is doe not accept the .img file from Netgear

BoilerPlate wrote: mphegge64 wrote: I have worked in IT for 25 years, Really? And you missed all this? Couldn't see the MODEL:# as printed on the sticker AND on the routers web page now posted by other "geniuses"? Maybe you didn't pay attention during your 25 years, need glasses or you need a refund. Wow. 🙄 Now now. But justified mphegge64 seems to have gone quiet. This conversation is a classic case of providing the wrong information in the first message and refusing to accept answers from people who know what they are talking about. It starts with the insistence that the model number is the non-existent "AC6700 v2 Nighthawk". It then compounds the disinformation with an image of the user's idea of the firmware they should install for that model: Sadly, they picked the wrong model number from the list of Netgear models that have AC6700 wifi technology. Thus sending us – me at least – off in a wild goose chase, compounded by Netgear's use of the same number for firmware for two different routers. This whole saga would have been a lot shorter had mphegge64 believed it when several people said that there is no AC6700 model. Instead, they insisted to the bitter end – message 17 of 21 – that it is a genuine model number. You can always tell when someone is immune to reason when they start to throw around the "I've been in IT since the year dot" claim. That's always a dangerous boast. I notice that mphegge64 has not had the courtesy so come back and mark their problems as Solved. Then again, it might be hard to pin down when they finally saw the light. Maybe they didn't.

Which router model? AC6700 is not a valid NG model. They start with RxxxAre you sure you have the correct firmware for your model? On download page you can select which router version you have (v1, v2, v3, etc)

AC1750 v2 This is the proper firmware https://www.netgear.com/support/product/r6400v2 https://www.netgear.com/support/product/r6400v2#download

mphegge64 wrote: AC6700 v2 Nighthawk. First, router does not respond when try to connect via the iOS app. That is worthless. Not sure what that means In what way "does not respond". What is worthless? Your iOS device? Some of us might agree. Best to avoid using iOS or Android apps to update the firmware – or so much else come to that. This is more reliable How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

iOS App does not connect to the device as it doe snot respond. Read the post and look at the images. The upload of the .img file from the web interface does not work as it rejects the file. I have worked in IT for 25 years, its a pretty simple process. It is just not working as instructed

Cannot update the firmware on AC6700 v2 - will not allow .img file

22 Replies

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microchip8
Master
Aug 05, 2023
Which router model? AC6700 is not a valid NG model. They start with Rxxx
Are you sure you have the correct firmware for your model? On download page you can select which router version you have (v1, v2, v3, etc)
- mphegge64
  Aspirant
  Aug 05, 2023
  AC1750 v2
  
  This is the proper firmware
  
  https://www.netgear.com/support/product/r6400v2
  
  https://www.netgear.com/support/product/r6400v2#download
michaelkenward
Guru
Aug 05, 2023
mphegge64 wrote:

AC6700 v2 Nighthawk.

First, router does not respond when try to connect via the iOS app. That is worthless.

Not sure what that means In what way "does not respond".

What is worthless? Your iOS device? Some of us might agree.

Best to avoid using iOS or Android apps to update the firmware – or so much else come to that.

This is more reliable

How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
- mphegge64
  Aspirant
  Aug 05, 2023
  iOS App does not connect to the device as it doe snot respond.
  
  Read the post and look at the images.
  
  The upload of the .img file from the web interface does not work as it rejects the file.
  
  I have worked in IT for 25 years, its a pretty simple process. It is just not working as instructed
  - michaelkenward
    Guru
    Aug 05, 2023
    mphegge64 wrote:
    
    Read the post and look at the images.
    
    I did.
    
    You did not say "does not connect to the device". You said "does not respond". Two very different things.
    
    Before anyone can diagnose that they need to know which version of iOS and which version of the Nighthawk App.
    
    Then they need to kn ow if your iOS device can connect to the wifi from the router. (You have to do that before you can connect to the router, a step that people sometimes miss.)
    
    That your R6700V2 has an IP address of 10.0.0.1 raises questions about the rest of your network.
    
    What modem site between the router and the Internet?
    
    The default IP address for the R6700V2 is 192.168.1.1. Unless you deliberately set it at that for some reason, anything else can be a sign of potential conflicts.
    
    It is just not working as instructed
    
    See above. It only works "as instructed" if everything else is as expected and you are following the correct procedure. You haven't provided enough information for anyone to be able to troubleshoot what is happening.

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Cannot update the firmware on AC6700 v2 - will not allow .img file