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polkaroo's avatar
polkaroo
Aspirant
May 10, 2017
Solved

Can't access Wi-Fi from devices after firmware upgrade

Just updated my firmware to V1.1.2.54 for my N-150 and now can't access my Wi-Fi from any of my devices.  Looked at Netgear Genie and it shows the wireless settings with an "X" indicating not working I would presume.  My SSID is still the same my broadcast name is on and my Wi-Fi Protected setup is "configured".  Wireless AP is off.

 

Any ideas why I can't connect now after the update?

 

Thanks in advance

Polkaroo

Firmware
  • polkaroo's avatar
    polkaroo
    May 18, 2017

    Paid to have techs come on site and they had it back in minutes. That indicator for the Wireless AP being off was the key.  I had no idea what it meant but they told me and then went to another settings page and set the wireless broadcast to "on" and we were good.  I knew it had to be something easy but did not understand what all these settings meant.

     

    Again, thanks for your replies.

     

     

8 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    May 12, 2017

    Welcome to the community, polkaroo

     

    What do you mean "Wireless AP is off"?

    Can you post a screenshot of that window?

    X indication in the Genie app could also mean that the wireless adapter on your laptop is disabled. 

    Make sure that your wireless adapter is turned on or enabled. 

    • polkaroo's avatar
      polkaroo
      Aspirant
      May 12, 2017

      My hardwired devices on the router are working, no problem.  The router does not seem to be broadcasting as you can't pick it up on any of my wireless devices.

      I can see my neighbours WiFi networks but my network doesn't come up.

       

      Prior to the firmware upgrade, all was good.