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Zaphod86's avatar
Zaphod86
Follower
Nov 02, 2017
Solved

Can't get proper help.

I need help. I do not have premium support, so how do I contact support? The damn web site keeps going in circles to the main page.  Router is dead all lights are black. I need a replacement and Can't find a support method. Please and thank you.

Hardware
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Nov 08, 2017

    Hi Zaphod86,

     

    1. Have you tried using another power outlet?

    2. Have you tried using another power adapter with the same specifications?

    3. If the router powers up after trying either of the previous steps, please check if you are still able to ping the router.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 08, 2017

    Hi Zaphod86,

     

    1. Have you tried using another power outlet?

    2. Have you tried using another power adapter with the same specifications?

    3. If the router powers up after trying either of the previous steps, please check if you are still able to ping the router.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 13, 2017

      Hi Zaphod86,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team