NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jswab's avatar
Jswab
Aspirant
Dec 29, 2022

Can't log into router page despite using correct login info

Hello,

 

I don't know the model number for my Netgear, but I am trying to log into the router page to port forward.  I downloaded the Nightshark app, and even that is telling me my login info is wrong.  I'm really freaking confused here because I have verified in MULTIPLE places the password is correct.

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru
    Dec 29, 2022
    Jswab wrote:

     

    I don't know the model number for my Netgear, but I am trying to log into the router page to port forward. 

    Without that there's not much that anyone can suggest.

     

    Look at the label on the bottom.

     

     

     

     

     

     

     

     

     

     

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

      • michaelkenward's avatar
        michaelkenward
        Guru
        Dec 29, 2022
        Jswab wrote:

        I see the serial number and mac number, but nothing about model.

         

        Are you sure that Netgear made it?

         

        Unless someone has removed it, everything comes off the off the production line with a label that clearly states the modem number.

         

        That or it is something that Netgear made for an Internet service provider, in which case Netgear doesn't support it and there is no guarantee that apps and firmware will work on the device.